Purpose: The Food & Beverage (F&B) Specialist at Chicago O'Hare International Airport, supports the daily execution of grab-and-go food operations by maintaining product availability, freshness, and presentation. This role ensures displays are fully stocked, compliant, and visually appealing to enhance the traveler experience.

Essential Functions:

· Stocks and rotates grab-and-go products according to freshness and presentation standards

· Monitors inventory levels and communicates replenishment needs to management

· Receives and verifies deliveries, ensuring accuracy and proper storage

· Tracks expiration dates and removes outdated or non-compliant items

· Maintains clean, organized, and visually appealing displays

· Provides exceptional customer service by assisting customers with questions, recommendations, and product information

· Completes daily temperature checks, waste logs, and inventory reports

· Supports product launches, seasonal changes, and promotional displays

· Collaborates with Culinary and Operations teams, as well as vendors, to guarantee timely restocking

· Follows food safety, sanitation, and airport security guidelines

Reporting Relationship & Role Information:

· The F&B Specialist typically reports to the F&B Manager

· This position as described falls under the Fair Labor Standards Act as a Non-Exempt position

· This role requires flexibility to work early mornings, evenings, weekends, and holidays due to business needs and flight schedules

Minimum Qualifications, Knowledge, Skills, and Work Environment:

· Education and Experience: The combination of education and professional experience must exceed 4 years:

o In a technical role: Requires 4 years of operations experience engaged in delivering merchandising and customer service programs

o A bachelor's degree can count for 2 of the 4-year requirement

o Requires food safety certification (ServSafe or equivalent)

· Specialized Training:

o Knowledge of local and federal food safety laws, city/county health inspection requirements, and documentation practices

o Understanding of allergen labeling, handwashing protocols, and cross-contamination procedures

· Specialized Skillset/Competencies/Traits:

o Knowledge of inventory control and stock rotation; proficient in inventory and stock management systems

o Basic financial and P&L awareness (labor, waste, shrink)

o Able to review sales, waste, and inventory data to identify improvement opportunities

o Direct and proactive communicator who provides exceptional customer service

o Business acumen with operations mindset required to understand the long-term implications of merchandising, inventory management, and customer experience planning to advance organizational goals

o Demonstrated history of understanding the needs of F&B and retail business operations, brand partners, landlord stakeholders, the associate population, and individual store circumstances

o Demonstrated history of creating and maintaining positive work environments

What We Will Offer You:

• Competitive Salary of: $21.55 - $25.01 an hour
• Daily Pay- Get your money as you earn it
• 20% Hudson, HMSHost & Dufry Employee Discount
• Paid Time Off
• Personal and Parental Leave Programs
• Medical, Dental & Vision Insurance
• Company Paid Life Insurance
• Employee Recognition Programs
• Advancement and Growth Opportunities
• On-going Training & Development

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”)