About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the op ening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the ar t-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bri ng joy to guests from across the world.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for an Assistant Front Desk Manager to join Jumeirah Dar Al Masyaf.

The main duties and responsibilities of this role include:  

• Maintain accurate and up-to-date guest profiles and history records, including preferences and special requests, to ensure personalized guest experiences.

• Coordinate with all departments to communicate guest requirements prior to arrival, overseeing VIP preparations, room readiness, and amenity arrangements.

• Ensure a warm and professional welcome for all guests through courtesy calls, lobby presence, and special services for VIP and suite guests.

• Oversee the timely delivery and quality of VIP amenities, long-stay guest touches, and guest cocktail arrangements in collaboration with relevant teams.

• Supervise Guest Relations and Guest Services teams, remaining visible and accessible to in-house guests to gather feedback and uphold service standards.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Proven experience in Front Office or Guest Relations within a luxury or upscale hospitality environment.

• Strong leadership and people-management skills, with the ability to support and motivate front desk teams.

• Highly guest-focused, with a demonstrated ability to manage VIP guests and resolve issues professionally.

• Excellent communication and organizational skills; additional language skills are highly desirable.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment

• Access to Learning & Development programmes and clear career pathways

• Opportunities for internal mobility within our global network

• Colleague discounts on food, beverage, and hotel stays worldwide

• Comprehensive healthcare and life insurance coverage

• Paid annual leave entitlement 

• Performance-based incentives tailored to your role

• Competitive tax-free salary paid in UAE Dirhams (AED)