Location: Barcelona, Spain

 
Drive Delivery of exceptional customer service. Break down and implement CX strategy execution ensuring team engagement. Process adoption and routines (customer outcome & needs, value creation & business growth)

Your key responsibilities

•    Logistics and Delivery Processes (responsible for logistics documentation and delivery processes, O2C & E2EDelivery, including order management, quality release, and logistics.
•    Support Commercial Director (supports Commercial Directors in achieving sales revenue targets by monitoring and driving demand for regular products and identifying potential risks)
•    Demand Forecast Reviews (leads demand forecast reviews with key customers, ensuring alignment through regular customer visits and ongoing collaboration)
•    Highly Complex and Dynamic Environment (operates in highly complex and dynamic environments and emerging regions with unpredictable demand fluctuations and frequent supply disruptions)
•    Market Volatility (faces rapidly evolving market conditions and strategic shifts. Operates in volatile political environment and unstable economic markets)
•    Supply Chain Complexity (manages supplies to multiple countries, multiple sources, including tollers and traded materials)
•    Self-Sufficiency (operates as a self-sufficient and autonomous professional within broad guidelines and functional policies within assigned area with freedom in Decision-Making on determining how to achieve objectives while maintaining accountability)
•    Managerial Review (results reviews, ensuring alignment with organizational goals)
•    Strategic Definition (autonomously leads the team and defines strategies to increase customer satisfaction. Allows significant discretion in decision-making processes)

We bring

•    The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
•    Hybrid work environment that empowers people to take accountability for their work and own the outcome.
•    An eagerness to be one team and learn from each other to bring progress to life and create a better future.
•    Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
•    A culture that prioritizes safety and well-being, both physically and mentally.
•    A space to grow by encouraging and supporting curiosity and an open mindset.

You bring

•    Masters' degree in supply chain management, logistics, business administration, or a related field and 8+ years of experience in customer service and/or order management
•    Or Bachelors' degree in supply chain management, logistics, business administration, or a related fieldand 12+ years of experience in customer service and/or order management
•    Partnering and Collaborating
•    Client Intimacy
•    Coaching and mentoring
•    Communication & Active Listening
•    Data-driven decision-making
•    Results-oriented 

About dsm-firmenich

 
At dsm-firmenich, we don’t just meet expectations – we go beyond them. 
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
 
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
 
And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. 
Because real progress only happens when we go beyond, together.
 

 
Inclusion, belonging and equal opportunity statement

 
 
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
 
We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.
 
We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you.
 
And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.
 
 

Agency statement 

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.