As Director GREW operational excellence, your main aim is to ensure FM operational excellence and develop maturity levels based on global standards. FM Strategy & Operational Performance: Drive the performance of (outsourced) hard and soft service provision in line with contracts and SLAs. Develop next-generation FM outsourcing strategies, collect trends, and translate strategic objectives into KPIs and control mechanisms. You will lead the global IFM governance and frameworks across global, regional, and local levels, including clear escalation paths. Global Uniformity: Develop and implement global uniformity by sharing best practices, supporting colleagues and service providers, and integrating outsourced data management systems globally. Program Management: Lead global FM program planning, set up project teams, manage change and transition, and ensure risk, compliance, and quality criteria are met. Safety and Sustainability: Own the global FM risk and compliance framework, including regulatory compliance, audits, control mechanisms, remediation tracking, and escalation of material operational risks. drives operational sustainability performance in outsourced operations, including energy, carbon, waste, supplier ESG compliance. Stakeholder Management: Align with GREW and GREW COE leadership, inform business stakeholders, and ensure coordination and progress reporting on strategic programs. Innovation & Product Development: Initiate and monitor frameworks for facilities services, drive thematic programs (e.g., security, integrated facilities Finance: Calculate business cases for change plans, validate supplier offers, and oversee OPEX budgets, balancing risks, performance, and costs (TCO). Your stakeholder framework Internal Stakeholders: Business Unit Leaders, head of GREW, Region and country leaders, GREW leadership team. Internal Partners: GREW leadership team, Indirect Procurement, Finance & HR Business Partners, GREW Teams. External: experts in workplace analytics, workplace sustainability and workplace effectiveness, GREW partners/ suppliers. Global Real Estate & capital project service providers and IFM supplier companies. We bring A unique opportunity to be at the heart of an exciting new organization providing essential support across the non-industrial (office & laboratory) asset base having a presence in all regions and partnering with all business units from across the company A chance to take a leadership role, to develop and shape the organization, build the value proposition working within a collaborative new leadership team with an eagerness to be one team, learn from each other to bring progress to life and create a better future A flexible work environment that empowers people to take accountability for their work and own the outcome A culture that prioritizes safety and well-being, both physically and mentally Barrier-free communities where every employee is equally valued and respected and a firm belief that working together with our customers is the key to achieving great things. You bring A performance driven individual with a strong commercial outlook, familiar working in strategic management and planning, data driven, environment working with a wide range of internal & external service providers and technical experts. International leadership in a relevant area of business with keen sense of self-awareness & purpose, a passion for making a difference and an active curiosity in all aspects of operational service delivery and workplace innovation. Strong communication skills and leadership, able to create a shared vision for success, fostering collaborations across geographies, business units and multiple operating A bachelor's degree in real estate and/or Facilities Management, or related disciplines. Experience in global/regional/sub-region leadership, integrated service delivery, partner governance, and stakeholder management. Our recruitment process Please, apply by submitting your CV in English.