About this role
Training: collaborate closely with Global Learning team on the implementation of any existing & new global content, programs, or initiatives. Support employee engagement through strategic communications. Support the automation of the training program on a global basis. Provide support on Customer Experience efficiency programs. Identify opportunities to improve customer experience; both qualitative/quantitative data. Engage with the main stakeholders to capture insights (e.g. commercial, regional leaders). Project Management: participate and support on key projects. Performance Management: Support a harmonized KPIs framework. Assess and propose metrics to ensure process compliance & sustainability. Define actions plans for continuous improvement in customer experience. To define actions plans for continuous improvement the customer experience.
Other facts
About dsm-firmenich
We are dsm-firmenich – innovators in nutrition, health, and beauty. We bring progress to life by combining the essential, the desirable, and the sustainable.
From our master perfumers and flavorists to our expert nutritionists and scientists, our trailblazing teams work closely with customers, supporting their ambitions with 150+ years of R&D expertise.
With a passionate and talented team of close to 30,000 employees, we are determined to be a force for good. And to work together to positively impact people and planet.
#webringprogresstolife
What you'll do
- The role involves collaborating with the Global Learning team to implement training programs and support customer experience efficiency initiatives. Additionally, it includes project management and performance management tasks to improve customer experience.
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