Technical Writer

About the role

DroneShield is seeking a Technical Writer with relevant experience to join the team in Sydney, New South Wales. The position will report to the head of the Digital Design Team. It represents a unique opportunity to produce written material in a novel technology space.

The role is primarily focused on technical documentation of hardware and software products. It provides an exceptional chance for a results-driven individual to excel in a niche but rapidly growing sector. You will work collaboratively with engineers, testers, product managers, and usability experts to refine the end-user experience.

Responsibilities, Duties and Expectations 

• Edit, proof-read, and produce written technical documentation such as user manuals, quick-start guides, and training materials. 

• Exceptional attention to detail in both technical content and final presentation. Completed documents should be structured to convey information most clearly to the end-user. 

• Gather and absorb highly technical details to translate into clear, concise, and comprehensive documentation which can be easily understood by both technical and non-technical audiences.  

• Liaise with key business stakeholders to understand documentation requirements, and with engineers/technical SMEs to ensure documentation is comprehensive and accurate. Collaborate with graphic designers and the rest of the Digital Design Team to ensure documentation is professional, readable and on-brand.  

• Review and evaluate documents to ensure that they are fit for purpose. Update existing documents as needed, incorporating feedback and changes to products/services. 

• Manage and communicate timelines and priorities in line with guidance from stakeholders, being able to respond to ad-hoc requests whilst maintaining high-quality standards. 

• Organise and maintain documentation repositories, to ensure accessibility and maintain version controls so that documentation is consistent, compliant, and up-to-date. 

• Contribute to new and existing documentation standards, processes, and guidelines. 

Qualifications, Experience and Skills 

• Demonstrated ability to write and format effective customer-facing documentation for technical and non-technical audiences. Including user manuals, quick-start guides, and training materials. 

• 2+ years proven experience writing in a Technology or Engineering field. 

• Bachelor’s degree in a communication-related field, or equivalent practical experience. 

• Experience working in Agile development methodologies is a plus 

• Ability to translate complex and technical information into clear, concise, and everyday language that internal and external stakeholders can understand 

• Exceptional written skills and excellent communication skills 

• Strong understanding of technical writing principles and best practices 

• Ability to work independently and manage multiple projects simultaneously 

• Familiarity writing in American English (a plus) 

• Australian Citizen and able to successfully obtain and maintain a minimum Baseline Security Clearance. 

Make sure you upload your portfolio in cover letter section when you apply.

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.