About this role
Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.
Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.
Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.
Performance matters. We take pride in it. We own it. We show up for one another and for our communities.
Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.
JOB DESCRIPTION:
We are seeking a dynamic, process-driven and experienced IT Portfolio Manager to lead the management of the IT Service Portfolio within our organization as well as lead process improvement initiatives and standards within IT. This role will play a crucial part in coordinating and aligning various IT teams from IT Service Owners, Solutions Delivery teams, transactional support teams and IT management.
How you will Own It:
Lead the continuous design and expansion of the IT Service Portfolio t to optimize and align IT services with organizational goals.
Define and maintain a comprehensive portfolio of IT services, ensuring strategic alignment and value delivery.
Collaborate on forecasting processes, incorporating IT financials to ensure accurate predictions and resource allocation.
Provide training and support to the larger IT organization on financial acumen for both IT Operational activities and IT Projects.
Project Manage and coordinate annual operating plans for the IT organization.
Identify and implement opportunities for process improvements across all IT towers
Develop and report KPI metrics to drive accountability
Implement best practices to enhance efficiency, accuracy, and transparency in IT processes.
Lead special project initiatives that could cross various IT domains.
Create detailed process documentation, SOPs, Knowledge base articles and standards.
Facilitate training and adoption of the service portfolio enterprise wide.
Identify gaps and recommend corrective actions to maintain service quality.
Promote a culture of fiscal responsibility and customer-centric service delivery.
Track performance metrics for request fulfilment and stakeholder satisfaction
What you’ll Bring:
Bachelor’s degree in information technology or related field
10-15+ years of experience with increasing responsibility in an IT or business-related role
Proven experience in IT financial management and portfolio management
Strong understanding of IT Service Portfolio Management concepts and methodologies.
Strong understanding of IT capitalization principles
Ability to drive and implement process improvements
Experience with process mapping tools (e.g., Visio)
Excellent stakeholder management, communication, and analytical skills
Process-oriented with the ability to structure processes
Ability to gather, structure and analyze data from multiple data sources
Ability to play both a strategic and tactical role as a leader and demonstrate an ownership mentality
Ability to communicate/present to management
Strong initiative-taker with a resilient, solution minded approach to complex problems
Ability to partner with others to simplify complex processes, break down barriers and incorporate the ideas of others
Ability to manage priorities against multiple deadlines in a challenging environment
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
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Position Location:
PennsylvaniaCompensation Range:
$120,500.00 - $215,100.00Compensation Frequency:
AnnualBase pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
Get early access to 50% of your earned wages at any time through our myFlexPay program.
Other facts
About Driven Brands Inc.
Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.
Driven Brands is the parent company of some of North America’s leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, and CARSTAR®. Driven Brands has approximately 4,800 locations across the U.S. and 13 other countries, and services tens of millions of vehicles annually.
What you'll do
- Lead the management of the IT Service Portfolio and process improvement initiatives within the organization. Collaborate with various IT teams to ensure alignment with organizational goals and optimize IT services.
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