DrinkPrime

Customer Support Executive

full-time•Bengaluru

Summary

Location

Bengaluru

Type

full-time

Company links

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About this role

About the Role:

We are looking for a proactive and customer-focused Customer Support Executive to manage customer communication across calls, chat, and coordination with internal teams. The role is critical in ensuring smooth service delivery and high customer satisfaction for Pro Water’s centralized water solutions.

Key Responsibilities:

• Make outbound calls to customers for follow-ups, service updates, and confirmations

• Handle inbound customer calls professionally and resolve queries

• Provide chat support via WhatsApp or other communication channels

• Register and track customer complaints, service requests, and feedback

• Coordinate with technicians and operations teams for service scheduling and resolution

• Liaise with sales, installation, and other cross-functional teams for timely issue closure

• Maintain accurate records of customer interactions in CRM or tracking sheets

• Ensure adherence to defined service SLAs and response timelines

• Share regular updates with customers until closure of requests

Skills & Requirements:

• Strong verbal and written communication skills

• Polite, patient, and customer-first attitude

• Ability to multitask and prioritize effectively

• Basic computer knowledge (Excel, CRM tools, WhatsApp, email)

• Ability to handle escalations professionally

Language Requirements (Mandatory):

• Kannada

• English

• Hindi

Preferred Profile:

• Experience in utilities, water purifiers, appliances, telecom, or subscription-based services

• Experience handling apartment or society customers is an added advantage

Working Days & Hours:

• 6 days a week

• Day shift (as per company policy)

Other facts

Tech stack

Verbal Communication,Written Communication,Customer Service,Multitasking,Prioritization,Computer Knowledge,Escalation Handling,Patience,Proactivity,Customer Focus,CRM Tools,WhatsApp,Email,Service Scheduling,Issue Resolution,Team Coordination,Complaint Registration

About DrinkPrime

At DrinkPrime, we started with a personal challenge: How can we ensure access to clean, safe, and healthy drinking water?

As we delved deeper, we discovered that this issue extended far beyond us. Most of the water delivered in plastic cans is not fit for drinking, and less than 5% of Indians own a water purifier. What began as a personal problem soon turned into a mission to help millions of people across India access safe drinking water.

Founded seven years ago, DrinkPrime has grown from a simple idea to a trusted solution for over 3 lakh households across 9 cities in India. Our smart, tech-enabled water purifiers are designed to address the water quality challenges unique to Indian households, providing affordable and reliable access to safe drinking water.

At DrinkPrime, we are committed to making safe drinking water accessible for all. Join us in our mission to transform how people experience clean water.

Team size: 201-500 employees

Website: https://bit.ly/4jIyumZ

LinkedIn: Visit

Industry: Consumer Services

Founding Year: 2016

What you'll do

The Customer Support Executive will manage customer communication through calls and chat, ensuring high customer satisfaction. They will also coordinate with internal teams for service scheduling and resolution of customer queries.

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Frequently Asked Questions

What does a Customer Support Executive do at DrinkPrime?

As a Customer Support Executive at DrinkPrime, you will: the Customer Support Executive will manage customer communication through calls and chat, ensuring high customer satisfaction. They will also coordinate with internal teams for service scheduling and resolution of customer queries..

Why join DrinkPrime as a Customer Support Executive?

DrinkPrime is a leading Consumer Services company.

Is the Customer Support Executive position at DrinkPrime remote?

The Customer Support Executive position at DrinkPrime is based in Bengaluru, India. Contact the company through Clera for specific work arrangement details.

How do I apply for the Customer Support Executive position at DrinkPrime?

You can apply for the Customer Support Executive position at DrinkPrime directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about DrinkPrime on their website.