About this role
Job DetailsJob Location: 651 - Scottsdale Curio Resort & Spa - Scottsdale, AZ 85258Position Type: Full TimeJob Shift: AnyPosition Summary
The Spa Coordinator is the first point of contact for guests at Luna Spa and plays a vital role in delivering a seamless, elevated spa experience. This position supports daily spa and fitness operations by managing reservations, guest relations, retail transactions, and coordination with the spa and fitness teams. The Spa Coordinator embodies Luna Spa’s commitment to exceptional service, wellness, and attention to detail.
Key Responsibilities
Guest Experience & Front Desk Operations
Greet guests warmly and professionally, creating a welcoming and calming first impression
Manage spa reservations, confirmations, modifications, and cancellations using the spa booking system
Check guests in and out efficiently, ensuring accuracy of services, pricing, and payment methods
Address guest inquiries, concerns, and feedback promptly and graciously
Maintain clear communication with therapists, aestheticians, and management regarding schedules and guest needs
Scheduling & Coordination
Optimize therapist and room schedules to maximize revenue and guest satisfaction
Monitor daily appointment flow and adjust as needed for late arrivals, cancellations, or special requests
Support coordination of group bookings, packages, and special wellness events
Retail & Revenue Support
Process retail and service transactions accurately
Promote spa services, packages, memberships, and retail products in a knowledgeable and genuine manner
Assist with retail displays, restocking, inventory counts, and cleanliness of retail areas
Administrative & Operational Support
Maintain a clean, organized, and serene front desk and lobby area
Handle cash banks, credit card transactions, and daily reports as assigned
Assist with basic administrative tasks including emails, invoices, and tracking documents
Follow all spa policies, procedures, and safety standards
Locker Room & Guest Area Responsibilities
Ensure locker rooms are clean, organized, and fully stocked throughout the day
Monitor availability of towels, robes, slippers, amenities, water, and wellness supplies
Maintain a calm, welcoming, and hygienic environment in locker rooms and relaxation areas
Conduct regular walkthroughs of locker rooms and guest areas to uphold spa standards
Communicate promptly with housekeeping and spa management regarding restocking, maintenance, or cleanliness needs
Assist guests with locker room orientation, amenities, and general spa etiquette as needed
Support opening and closing procedures for locker rooms, including setup and end-of-day checks
Zen Garden & Outdoor Relaxation Areas
Maintain the cleanliness, organization, and overall serenity of the Zen Garden and outdoor relaxation areas
Ensure seating, pathways, cushions, and decorative elements are properly arranged and presentable
Monitor towels, water stations, and wellness amenities in outdoor areas
Perform routine walkthroughs to ensure the Zen Garden reflects Luna Spa’s standards of tranquility and guest comfort
Report any maintenance, safety, or landscaping concerns promptly to the appropriate department
Team Collaboration
Work closely with spa management, therapists, fitness staff, and housekeeping to ensure smooth daily operations
Participate in team meetings, trainings, and wellness initiatives
Support a positive, respectful, and solution-oriented work environment
QualificationsQualifications
High school diploma or equivalent required
Previous experience in a spa, hotel, wellness, or customer service environment preferred
Strong interpersonal and communication skills
Excellent organizational skills and attention to detail
Comfortable with computers, booking software, and point-of-sale systems
Ability to multitask in a fast-paced yet tranquil environment
Flexible availability, including weekends and holidays
Desired Skills & Attributes
Passion for wellness, hospitality, and guest service
Calm, polished, and professional demeanor
Sales-minded with a natural ability to recommend services and products
Team player with a proactive and dependable attitude
Physical Requirements
Ability to stand for extended periods
Ability to lift up to 25 lbs (retail products, supplies)
Employment Details
Position Type: Full-time or Part-time (based on business needs)
Compensation: Hourly rate plus service charge pool/gratuity (as applicable)
Reports To: Spa Manager / Director of Spa & Wellness
Other facts
About DRIFTWOOD HOSPITALITY MANAGEMENT
Driftwood Hospitality Management is a leader in providing solutions based services for the domestic and international hotel industry. Our company works with award winning franchises, nationally recognized hospitality brand families, and major resort destinations in top markets around the United States and Costa Rica. Headquartered in North Palm Beach, Florida, we have additional offices in Costa Rica and Arizona to serve hotels across the United States and internationally.
The Driftwood Hospitality Executive Team provides more than two decades of combined hotel experience with a focus on hotel operations. Our goal is to capitalize upon growth opportunities, form strategic partnerships, and work with under-performing hotels in various markets to ensure long-term growth.
With over 15 years of expertise in acquisition, development, repositioning, renovations, and hotel operations, we tailor our approach to each property and market, ensuring that our clients receive the highest level of service and are positioned for growth.
What you'll do
- The Spa Coordinator manages reservations, guest relations, and retail transactions while ensuring a seamless spa experience. They also coordinate with spa and fitness teams to optimize operations and maintain a welcoming environment.
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