About this role
Job DetailsJob Location: 532 - Osage Beach Margaritaville - Osage Beach, MO 65065Position Type: Full TimeJoin the team and love your job!
The team at Margaritaville Lake Resort is here to create and deliver fun and escapism for our guests, and that begins with their very first contact with us. With good pay, extensive benefits and a family atmosphere, we are seeking a great communicator with excellent listening skills who can confidently explain and sell the resort experience.
Job Type: Full Time
Pay $ 15.00 per hour
Age Requirement: Must be at least 18 years of age
Reports to: Reservations Manager and Revenue Manager
As a Reservations Agent, you will be able to learn about all the resort has to offer, be calm and confident on the phone, and proficiently upsell our product.
Responsibilities include:
Handle incoming calls using good listening and communication skills to secure information necessary to complete a reservation.
Use good selling techniques to up-sell when appropriate.
Process daily reports, confirmations, advance deposits and purchase orders for future reservations.
Update GDS reservations (online reservation sites) in reservations system (RDP) and on-line extranets.
Must be able to type 30 words per minute with 80% accuracy
Additional responsibilities and duties may be added as needed
Assist the Reservation Supervisor and Revenue Manager with Reservation
QualificationsPersonal Skills
Must be able to work weekends.
Scrupulously follow all Driftwood and hotel policies and procedures.
Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates.
Effectively communicate and coordinate with all departments during functions.
Projects and assignments are completed thoroughly, professionally, and with care.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts him\herself, acts and dresses professionally at all times; sets standards for all associates.
Understands and communicates the DHM/Margaritaville Lake Resort Mission.
Expresses ideas and conveys information clearly, effectively, and professionally.
Actively listens to others.
Conveys company information, decision, or problems to appropriate parties on a timely basis.
Must have or be able to acquire knowledge of all hotel departments and functions.
Must have exceptional computer skills.
High school education and relevant training and experience required. Additional education preferred.
Physical Requirements
Lifting and pulling of up to 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Other facts
About DRIFTWOOD HOSPITALITY MANAGEMENT
Driftwood Hospitality Management is a leader in providing solutions based services for the domestic and international hotel industry. Our company works with award winning franchises, nationally recognized hospitality brand families, and major resort destinations in top markets around the United States and Costa Rica. Headquartered in North Palm Beach, Florida, we have additional offices in Costa Rica and Arizona to serve hotels across the United States and internationally.
The Driftwood Hospitality Executive Team provides more than two decades of combined hotel experience with a focus on hotel operations. Our goal is to capitalize upon growth opportunities, form strategic partnerships, and work with under-performing hotels in various markets to ensure long-term growth.
With over 15 years of expertise in acquisition, development, repositioning, renovations, and hotel operations, we tailor our approach to each property and market, ensuring that our clients receive the highest level of service and are positioned for growth.
What you'll do
- As a Reservations Agent, you will handle incoming calls to secure information necessary for reservations and use selling techniques to upsell products. You will also process daily reports and assist with reservations management.
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