Job DetailsJob Location: 687 - Raleigh North Hills Hilton - Raleigh, NC 27609Position Type: Full TimeDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. 

JOB SUMMARY

Clean and maintain all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness.  Provide linen supplies for Room Attendants and stock floor closets.  Deliver and retrieve items requested by guests and Floor Supervisor. 

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Review assigned area and complete general removal of any trash or debris on floors.
Check assigned floor closets and replenish linen supplies.
Stock linen room with clean linen and supplies. 
Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep remove non-floor closet items and transport to proper storage areas.
Strip all dirty linen from assigned Room Attendant's vacant/dirty/stay over rooms and place in laundry chute.
Remove all dirty glasses from assigned Room Attendants' carts and closets.  Transport to dish steward in kitchen. Return clean glasses to floor closets in racks.
Clean designated areas with proper chemicals, tools and equipment:

                                                a)  Guest room floor corridors

                                                b)  Floor closets

                                                c)  Service corridors

                                                d)  Elevators, tracks and landings

                                                e)   Guest laundry room

f)  Guest vending areas

g)  Stairwells

Wipe down all surfaces of vending machines, ice machines, and laundry machines/counters/shelves.
Ensure that nothing is stored in stairwells.
Remove stains, scuff marks, and dust from carpets.
Provide timely delivery of any items requested by guests. 
Turns in all lost and found items and all guest room keys to the department.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Report any property condition deficiencies for Guestware
Reports unsafe conditions to management.

Reports accidents, injuries, near-misses, property damage or loss to management.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
Perform any related duties as requested by supervisor/manager.
Assists other Housekeeping Personnel when needed.

 
Qualifications
KNOWLEDGE, SKILLS & ABILITIES

Push Heavy carts.
Talk to many different kinds of people to give information, answer questions and provide required services.
Lift all equipment and supplies on and off cart.
Be able to use property radio for department communication

PHYSICAL DEMANDS

Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment
Pushing two hundred (200) pound carts
Lifting one hundred (100) pounds maximum.
Stand and walk for varying lengths of time, often long periods
Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.                          

Benefits

401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.