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Analista de call center
full-timeCuautitlán Izcalli

Summary

Location

Cuautitlán Izcalli

Type

full-time

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About this role

Acerca de DHL:

Somos la empresa líder en logística más grande del mundo, creamos una ventaja competitiva para nuestros clientes al brindarles soluciones logísticas basadas en nuestro almacenamiento, transporte y servicios integrados estandarizados a nivel mundial.


Nuestra gente es nuestro mayor activo. Estamos certificados como una empresa Great Place to Work.  En DHL encontrarás una cultura que abraza la diversidad, la colaboración; potencializa tus fortalezas y genera confianza a través de nuestros valores respeto y resultados. 


Un mundo impulsado por la logística. Una empresa impulsada por nuestra gente.


 


Zona: Cuautitlan Izcalli 


Horario: Rol de turnos 



  • 6 am a 2 pm 

  • 2 pm a 10 pm 

  • 10 pm a 6 am 

Principales funciones:


  • Atención al cleinte y solución de conflictos con entrega a los clientes.

  • Seguimiento a las entregas.

  • Contacto con diferentes áreas sirviendo como enlace para entregas exitosas.

  • Solución de conflictos en entrega a clientes.

  • Seguimiento a proveedores

  • Monitoreo GPS

A quién buscamos:


  • Preparatoria concluida.

  • Disponibilidad de horario.

  • Excel basico-intermedio.

  • Experiencia reciente de 6 meses en seguimiento a transporte y trato con el cliente

Ofrecemos:


  • Sueldo $14,000 mensuales brutos

  • 10% de vales de despensa

  • 13% de fondo de ahorro

  • Aguinaldo

  • Vacaciones

  • Prima vacacional

  • Seguro de vida

  • Sgmm

  • Contrato directo dhl

  • Pagos catorcenales


 


En DHL México, encontrarás un ambiente que te desafiará a desarrollar al máximo tus habilidades y potencial profesional. ¡Únete a nuestro equipo y sé parte de un mundo impulsado por la logística y la excelencia en el servicio al cliente!

Other facts

Tech stack
Customer Service,Conflict Resolution,Delivery Tracking,Communication,Excel,Logistics,GPS Monitoring

About DPDHL

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivaled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management.

With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as "The logistics company for the world".

DHL is part of DHL Group.

Privacy notice
https://group.dhl.com/en/data-protection.html

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Transportation, Logistics, Supply Chain and Storage

What you'll do

  • The main responsibilities include providing customer service and resolving conflicts related to deliveries. The role also involves tracking deliveries and liaising with various departments to ensure successful outcomes.

Ready to join DPDHL?

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Frequently Asked Questions

What does a Analista de call center do at DPDHL?

As a Analista de call center at DPDHL, you will: the main responsibilities include providing customer service and resolving conflicts related to deliveries. The role also involves tracking deliveries and liaising with various departments to ensure successful outcomes..

Why join DPDHL as a Analista de call center?

DPDHL is a leading Transportation, Logistics, Supply Chain and Storage company.

Is the Analista de call center position at DPDHL remote?

The Analista de call center position at DPDHL is based in Cuautitlán Izcalli, State of Mexico, Mexico. Contact the company through Clera for specific work arrangement details.

How do I apply for the Analista de call center position at DPDHL?

You can apply for the Analista de call center position at DPDHL directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about DPDHL on their website.