1. To review and update all business processes and procedures commercial related, ensure they are aligned and meet the Audit standards. 

2. To improve business process through innovation and application of technology in order to provide better customer service satisfaction and enhanced business transactions. 

3. Enhancing CRM and incorporating all Commercial process and procedures that adds value to CRM thereby contributing to an efficient and faster customer service satisfaction. 

4. To update the Contractual Agreement / Tariff Exception Request terms & conditions in PROMIS Billing / General Cargo System when required. 

5. To conduct quality audits with Quality Control Department and ensure that all process within the department are in accordance with the ISO quality audit standards thereby maintaining the highest ISO 10002:2004 standards. 

6. To review and update all internal/external audit reports and ensure all action plans agreed by Management are compiled and delivered within the time frame. 

7. To ensure the maximum customer adoption of all Dubai Trade Services and be accountable for preparing online adoption / analytical reports to support Management for Business analysis on a regular basis. 

8. To coordinate with Customers, IT, Operations, Dubai Trade and Dubai Customs for system developments and integration across business units, ensure that the initial demand requests implemented within the scheduled time frame Page 2 of 4 

9. To perform UAT testing and provide Commercial feedback for new system development/enhancement thereby the implementation plan aligned with the business requirement 

10. Responsible for the preparation of Initial Demand Request along with BRS-Business Requirement Specification for all Commercial related system enhancement / projects.

11. Comprehensively verify SRS- System Requirement Specification documents for new Commercial projects and ensure that all business requirements are properly documented. 

12. To review all processes impacting the customers, identify areas of improvement for better Customer satisfaction and coordinate with the concerned Stakeholders such as IT, Operations and other departments. 

13. Ensure compliance to IT policy in terms of implementation and monitoring of information security management in your department in line with the UAE region ISR policy.

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Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.