Gate, Documentation & Weighbridge Operations

• Oversee daily activities related to gate management, cargo documentation, and weighbridge operations.
• Ensure accurate and timely Gate-In/Gate-Out entries for all cargo and vehicles, including scanning and recording of PN-95, ODC, Reefer, Seal Numbers, etc.

System Operations

• Manage operational tasks through platforms such as Capella, YMS (Yard Management System), IMS (Inventory Management System), and WMS (Warehouse Management System).
• Ensure all activities are correctly captured in systems with zero error.

Reports & MIS

• Prepare and submit daily/weekly/monthly reports to HODs, Customs, Bond Officers, and shipping lines.
• Maintain TAT (Turnaround Time) reports, exception logs, and miscellaneous reports.
• Ensure systematic record maintenance in OneDrive and local storage.

Customer Service

• Handle counter-based documentation and billing queries with prompt resolution.
• Update customer information regularly, including KYC, GST, and PAN, to ensure data accuracy.
• Ensure high customer satisfaction through professional and proactive service.

Department Coordination

• Liaise with internal departments: HSE, Transport, Security, IT, and Yard Operations to ensure uninterrupted cargo and vehicle flow.
• Monitor and ensure timely RFID tag entries and follow-ups on equipment-related tasks