About this role
The Opportunity
Downer’s Energy & Utilities business is seeking a Customer Service Officer to join our Skilltech team. In this role, you will support the day-to-day operations and general administration requirements of the contract, ensuring a professional and efficient service to all stakeholders. This is an excellent opportunity for someone who enjoys working in a dynamic environment and contributing to the success of a collaborative team.
What We’re Looking For
We are looking for an adaptable and proactive individual with:
- Experience working within a coordination or administrative position.
- Working knowledge of Microsoft Office products.
- Strong communication skills and a professional phone manner.
- Ability to work under minimal supervision and in a close team environment.
- Competence in PC use and data entry.
Key responsibilities include:
- Supporting day-to-day contract operations and data entry.
- Maintaining office management systems and requisitioning supplies.
- Providing team/training assistance as required.
- Communicating constructively with team members, customers, and clients.
- Identifying and communicating opportunities for process improvement.
What We Offer
- A supportive and inclusive team environment.
- Optional afterhours call roster, providing an extra allowance per shift.
- Opportunities for professional development and career progression.
- The chance to work with a leading provider in the utilities sector.
- Access to Downer employee benefits and programs.
About Energy & Utilities
Downer’s Energy & Utilities business unit delivers integrated solutions across the energy and utilities sectors. We are committed to innovation, safety, and sustainability, ensuring we provide value-for-money services to our clients while fostering a positive and collaborative workplace.
How to Apply
To apply for this exciting opportunity, please submit your application via the Downer careers page by clicking Apply Now.
Other facts
About Downer
Enabling communities to thrive.
It’s what we’ve done for more than 150 years. Solving problems. Making the extraordinary run smoothly every day. We’re keeping the lights on and the water flowing. Running the hospitals that take care of us. Delivering the transport that takes us from A to B. Maintaining communication networks that keep people connected. Helping our Government and Defence customers keep them protected. Delivering train fleets. Building bridges, roads and streets. Now we’re building momentum too. Moving forward even faster.
Across Australia and New Zealand, we’re transforming the way we work. Unlocking our potential to lead by example. Using our passion and expertise to deliver complex projects and turn fresh ideas into solutions that make society a better place. Creating opportunities for our people, growth and value for our shareholders, and world-class solutions for our customers. Imagining. Innovating. Engineering. Enabling.
What you'll do
- The Customer Service Officer will support day-to-day contract operations and assist with data entry. They will also maintain office management systems and communicate with team members and clients.
Ready to join Downer?
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