Implementation Specialist
remote•Austin, Austin•$70k - $90k+ 0.01%
About this role
Implementation Specialist at Double (formerly Keeper)
$70K - $90K • 0.01% We make software for bookkeepers. Austin, TX, US / Remote (US; CA) Full-time US citizen/visa only 1+ years
About the role
About Keeper Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Keeper is on a mission to change that. With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions. Founded in 2021, Keeper has raised $12M in funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Keeper currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US.
We're bringing on dozens of new customers each month – you will be the first point of contact for small to mid-sized firms looking to start their journey with Keeper.
What You'll Do
Conduct onboarding calls with prospective customers, train them to use the product, and help them realize value quickly
Ensure that all technical implementation and account set-up steps have been completed for each account that you onboard
Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper
Maintain a high renewal rate after initial three month implementation period (80-85%)
Proactively reach out to accounts to ensure they're continuing to reach their goals and respond to any inbound support inquiries in a timely manner
Create customer education materials: record video feature overviews, ensure product documentation is up to date, and write user guides when necessary
Document best practices and help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed
Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap
Who You Are
2-3 years of experience in a customer-facing role at an early-stage SaaS startup
Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication
Keen attention to detail, thoughtfulness, and a customer-centric mindset
Knack and passion for process improvement, documentation, and increasing operational efficiencies
Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce
Accounting/finance experience is preferred; interest in learning the space is required
Benefits
Competitive pay and equity
Unlimited PTO
Health, dental, and vision insurance
Technology
Front-end: React + Redux (Typescript)
Back-end: Node.js + Express, TypeORM, Postgres (Typescript)
What you'll do
- Conduct onboarding calls with prospective customers, train them to use the product, and help them realize value quickly
- Ensure that all technical implementation and account set-up steps have been completed for each account that you onboard
- Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper
- Maintain a high renewal rate after initial three month implementation period (80-85%)
- Proactively reach out to accounts to ensure they're continuing to reach their goals and respond to any inbound support inquiries in a timely manner
- Create customer education materials: record video feature overviews, ensure product documentation is up to date, and write user guides when necessary
- Document best practices and help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed
- Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap
About Double (formerly Keeper)
Double has everything firms need to communicate with clients, catch coding errors, manage receipts, and streamline their workflows -- all in one place. Powered by a 2-way sync with QuickBooks Online and Xero, Double connects to clients' ledger files and cuts down time spent completing the month-end close by 50%.
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Frequently Asked Questions
What does Double (formerly Keeper) pay for a Implementation Specialist?
Double (formerly Keeper) offers a competitive compensation package for the Implementation Specialist role. The salary range is USD 70k - 90k per year, plus 0.01% equity. Apply through Clera to learn more about the full compensation details.
What does a Implementation Specialist do at Double (formerly Keeper)?
As a Implementation Specialist at Double (formerly Keeper), you will: conduct onboarding calls with prospective customers, train them to use the product, and help them realize value quickly; ensure that all technical implementation and account set-up steps have been completed for each account that you onboard; coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper; and more.
Is the Implementation Specialist position at Double (formerly Keeper) remote?
Yes! The Implementation Specialist position at Double (formerly Keeper) is a remote role, with team members based in Austin, United States and Austin, United States. Apply through Clera to learn more about their remote work policies.
How do I apply for the Implementation Specialist position at Double (formerly Keeper)?
You can apply for the Implementation Specialist position at Double (formerly Keeper)directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.