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Operations Specialist, Remote Assistance
full-timeTempe

Summary

Location

Tempe

Type

full-time

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About this role

About the Team


DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!


About the Role


We’re looking for motivated individuals to help manage robots on public roads and provide valuable feedback to team leads for system improvements. This may include some public road testing and staying flexible with other tasks as needed. You’ll report to the shift lead and play a key role in keeping operations running smoothly.


Shift: This role requires flexible hours/days, ranging from 6AM to 11 PM, Monday through Sunday.


You’re excited about this opportunity because you will…



  • Foster a culture of safety, inclusivity, and open communication within the team.

  • Become proficient in the software used for Remote Assistance operations.

  • Support robots by using our remote system to efficiently address their needs.

  • Collaborate with the team to identify inefficiencies, offering feedback to shift lead(s) to continually improve team efficiency

  • Aid operators in their daily activities, ensuring adherence to Remote Assistance standards.


We’re excited about you because…



  • 2+ years of autonomous and/or robotics operations background experience.

  • Strong skills in Google Suite applications such as Sheets, Docs, Slides, Forms, and Calendar

  • Ability to communicate via Slack clearly and effectively, both in writing and verbally.

  • Self-motivated, quick to learn, and able to perform well under pressure.

  • Well-organized and attentive to detail.

  • Foster a strong safety culture by ensuring operations are safe and efficient.

  • Experienced in Jira, issue reporting/ticketing tools to collect feedback, schedule fixes, and track progress.


Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash


At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.


Our Commitment to Diversity and Inclusion


We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.


Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.


Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.


If you need any accommodations, please inform your recruiting contact upon initial connection.

Other facts

Tech stack
Robotics Operations,Google Suite,Communication,Self-Motivated,Organized,Attention to Detail,Safety Culture,Jira

About DoorDash USA

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Software Development

What you'll do

  • The Operations Specialist will manage robots on public roads and provide feedback for system improvements. They will support robots using a remote system and collaborate with the team to enhance efficiency.

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Frequently Asked Questions

What does a Operations Specialist, Remote Assistance do at DoorDash USA?

As a Operations Specialist, Remote Assistance at DoorDash USA, you will: the Operations Specialist will manage robots on public roads and provide feedback for system improvements. They will support robots using a remote system and collaborate with the team to enhance efficiency..

Why join DoorDash USA as a Operations Specialist, Remote Assistance?

DoorDash USA is a leading Software Development company.

Is the Operations Specialist, Remote Assistance position at DoorDash USA remote?

The Operations Specialist, Remote Assistance position at DoorDash USA is based in Tempe, Arizona, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Operations Specialist, Remote Assistance position at DoorDash USA?

You can apply for the Operations Specialist, Remote Assistance position at DoorDash USA directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about DoorDash USA on their website.