About this role
Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.
Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.
Overview:
The Inside Sales Account Manager is responsible for maintaining an existing customer base. This includes order management (order processing), pricing, credit, service issues, and quality. This role will generate revenue by processing quotations and orders, influencing delivery requirements and delivery performance, and optimizing equipment efficiencies and freight costs. This position requires heavy team collaboration and communication, best supported by a hybrid work environment. Employees gain the best of both worlds, collaborating in-person, while having the flexibility to work remote on specific days.
Job Responsibilities/Accountabilities:
Maintain Existing Customer Account Base
- Manage and process customer orders accurately and efficiently.
- Respond to pricing inquiries and execute adjustments to ensure accurate invoice and pricing information.
- Monitor and resolve invoice adjustments for book of business.
- Address and resolve service issues promptly to maintain high customer satisfaction.
Account Development
- Analyze order history to identify trends and communicate with Outside Sales Account Manager.
- Develop in-depth product knowledge to provide accurate information and recommendations to customers.
- Monitor and manage Service Level Agreements (SLAs) to ensure timely and accurate delivery.
Competitive Landscape Analysis
- Conduct market research to stay informed about industry trends and competitor activities.
Key Skill Sets:
- Understanding of customer requirements
- Strong independent initiative
- Time management
- Team collaboration
- Systems knowledge
- Strong analytical and problem-solving abilities
- Adaptability and flexibility in a fast-paced environment
- Customer-focused mindset
- Ability to manage multiple priorities and deadlines
- Strong organizational skills & attention to detail
Professional Experience/Qualifications:
- Bachelor’s Degree or minimum 3+ years of experience in an inside or outside sales environment
- Proficient in Microsoft Office (Excel, Word, and PowerPoint)
- Ability to leverage technology
- Excellent communication and interpersonal skills
- Demonstrated problem solving skills
Preferred Qualifications/Professional Experience:
- Experience in an export or international trade environment
- Experience working in a CRM such as salesforce.com
- Bilingual (English, French and Spanish) capabilities a plus
You will be required to successfully complete a selection process that could include interviews, an employment background check, a pre-employment drug and alcohol screen, reference verifications, aptitude tests (for some positions), and a fitness-for-duty test (for some positions).
Domtar is an equal-opportunity employer. Qualified applicants will be considered without regard to age, race, color, sex (including gender identity or expression, sexual orientation, and pregnancy), marital status, religion, national origin, genetic information, disability, or veteran status. We are also committed to ensuring reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1974, and Title I of the Americans with Disability Act of 1990.
Once your application has been submitted, you will receive a confirmation email. If you are selected to interview, you will be contacted by a member of our Human Resources team.
To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.
Other facts
About Domtar Products
Domtar is a leading, privately held manufacturer of diversified forest products, with a workforce of roughly 14,000 employees in more than 40 locations across North America. The company has an annual capacity of 9.1 million metric tons of pulp, paper, packaging and tissue annually, and has an annual production capacity of about 3 billion board feet of lumber and other wood products. Formerly known as the Paper Excellence Group, Domtar is comprised of legacy businesses Paper Excellence Canada Holdings Corporation, Domtar Corporation and Resolute Forest Products.
Domtar prides itself on operational excellence, delivering sustainable, high-quality, and cost-effective products to meet and exceed customer needs globally. The company is committed to turning sustainable wood fiber into everyday essential products.
Domtar est l'un des principaux fabricants privés de produits forestiers diversifiés, avec un effectif d'environ 14 000 employés répartis sur plus de 40 sites en Amérique du Nord. L'entreprise a une capacité annuelle de 9,1 millions de tonnes métriques de pâte, de papier, d'emballage et de papier tissu, ainsi qu'une capacité de production annuelle d'environ 3 milliards de pieds-planche de bois d'œuvre et d'autres produits du bois. Anciennement connu sous le nom de Paper Excellence Group, Domtar est composé des entreprises Paper Excellence Canada Holdings Corporation, Domtar Corporation et Produits forestiers Résolu.
Domtar est fière de son excellence opérationnelle, de ses produits durables, de haute qualité et rentables qui répondent aux besoins de ses clients à l'échelle mondiale et les dépassent. L'entreprise s'engage à transformer la fibre de bois durable en produits essentiels à la vie de tous les jours.
What you'll do
- The Inside Sales Account Manager is responsible for maintaining an existing customer base, including order management, pricing, and service issues. This role generates revenue by processing quotations and orders while ensuring high customer satisfaction.
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