About this role
Company Description
Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, deliciously craveable food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!
Job Description
- Location: Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 (Remote Friday)
- Shift: Fulltime; Salary
- Salary: $50,000-$52,000, plus bonus
Work with all areas of Domino’s Pizza WRC and the franchise community or their representatives to accurately clean and correct all menu and coupon related requests. This may include inventory, new products, menus, coupons, recipes, pricing, system settings, security, and any other related data information.
Main responsibilities
Manage and deploy recommended offers to Domino’s corporate and franchise stores (50%)
- Partner with Marketing and Analytics & Insights teams to align on proposed offer changes
- Configure tailored offer portfolios for store deployment
- Conduct thorough testing to ensure offer accuracy and quality standards
- Ensure timely delivery of updates in accordance with established SLAs
Provide Menu Management configuration services for Domino’s franchisee stores (25%)
- Ensure all franchisee requests are reviewed and scheduled
- Communicate the scheduled updates with franchisee requestors to ensure all timelines are satisfied
- Test all updates to ensure strict quality
- Deliver all system controls upgrades in a timely fashion within customer requirements
- Maintain and clear all requests daily from the Setup mailbox
- Assist with Menu Management implementations requiring a large resource base
Identification and problem resolution for Menu Management data in the store community (15%)
- Resolve franchisee issues to include food cost issues or menu changes.
- Compile franchisee quality metrics for management review
- Test corrective actions prior to deployment of menu or inventory changes
Pulse new product assistance (10%)
- Assist with new product deployment when required
- Test the proposed fixes and new products for functionality
- Supplement Deployment group when upgrading major version of POS system
- Assist with any special deployment activities when required
Qualifications
- Bachelor’s degree in computer science or comparable experience preferred.
- Three or more years supporting a Windows technical environment, remote retail system support, technology deployment projects, and Quality reporting.
- MS SQL Scripting, MS Office, and reporting skills.
- Ability to be on-call and handle off-hours support calls.
- Excellent customer service skills.
- Excellent oral and written communication.
Additional Information
Benefits:
- Paid Holidays and Vacation
- Medical, Dental & Vision benefits that start on the first day of employment
- No-cost mental health support for employee and dependents
- Childcare tuition discounts
- No-cost fitness, nutrition, and wellness programs
- Fertility benefits
- Adoption assistance
- 401k matching contributions
- 15% off the purchase price of stock
- Company bonus
All your information will be kept confidential according to EEO guidelines.
Other facts
About Domino's
Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time.
Founded in 1960 with a single store in Ypsilanti, Michigan, Domino’s has grown into one of the most recognized and leading pizza brands in the world. Today, we rank among the top public restaurant brands globally, with more than 21,700 stores across 90+ markets.
Our system is built on the strength of independent franchise owners, who operate 99% of Domino’s stores worldwide. Together, we’ve pioneered innovations that have transformed the pizza and delivery industries, setting new standards for convenience, quality, and customer experience. We are committed to safely and responsibly serving our customers and giving back in the communities where we live and work.
Interested in joining the largest pizza company in the world? Domino’s offers a variety of incredible opportunities—from store-level roles to supply chain positions to corporate careers. We are an opportunity company, committed to helping our team members grow, thrive, and achieve their goals.
Browse U.S. career opportunities at jobs.dominos.com.
What you'll do
- The role involves managing and deploying offers to corporate and franchise stores, ensuring accuracy and quality standards. Additionally, it includes providing configuration services for franchisee stores and resolving menu management data issues.
Ready to join Domino's?
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