About this role
Company Overview
General Summary:
The Director of Digital Operations leads the strategic and operational execution of all digital commerce operational activities, ensuring seamless functionality across platforms and channels. This role oversees the optimization of digital systems, manages vendor relationships, and drives operational excellence to support revenue growth and customer experience. The Director will build and lead a high-performing team to deliver best-in-class digital operations.
Job Details
Duties & Responsibilities:
- Define and implement operational strategies that align with overall digital commerce objectives, ensuring scalability and efficiency across platforms
- Manage and mentor a team of digital operations professionals, fostering a culture of collaboration, accountability, and continuous improvement.
- Oversee relationships with technology partners, service providers, and third-party vendors to ensure optimal performance and adherence to SLAs.
- Partner with Product, Technology, Marketing, and Customer Care teams to ensure flawless execution of site functionality, product launches, and omni-channel initiatives.
- Utilize data and analytics to identify process improvements, streamline workflows, and enhance customer experience. Creating and maintaining SOPs for all digital commerce activities
- Monitor and resolve escalated operational issues related to site performance, integrations, and fulfillment in a timely manner.
- Manage digital invoices, accruals, and budgeting in partnership with digital team leads
Qualifications
Knowledge, Skills and Abilities:
- Deep understanding of eCommerce operations, digital platforms, and omni-channel strategies
- Expertise in enterprise-level eCommerce systems (Adobe, Digital PIM, VTEX, Salesforce Commerce Cloud, Oracle ATG, 1010, etc.)
- Strong leadership and team-building skills
- Advanced proficiency in analytics tools (Google/Adobe Analytics) and MS Office Suite
- Ability to manage complex projects and vendor relationships effectively
- Familiarity with HTML/CSS and web technologies a plus
Work Experience and/or Education:
- 8–10 years of experience in eCommerce operations or digital commerce management
- 3+ years in a leadership role managing teams and budgets
- Bachelor’s degree required; MBA or advanced degree preferred
Other facts
About Dollar General
Dollar General has been Serving Others for approximately 85 years. With approximately 20,000 stores, we serve communities across the country, from right around the corner. We exist to provide convenience, quality, and value, so our customers can get back to what's important. Our products include high-quality private labels to America's most-trusted brands. And we're here to fill more than just carts.
For anyone working to create a meaningful career, a better life for themselves. their loved ones and neighbors - we're here for it. Here for What Matters.
What you'll do
- The Director of Digital Operations leads the strategic and operational execution of digital commerce activities, ensuring seamless functionality across platforms. This role includes managing a team, optimizing digital systems, and overseeing vendor relationships to support revenue growth and enhance customer experience.
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