About this role
Overview
Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future. Our drivers are home daily! We offer competitive salary and a great benefit package in an exciting, rewarding industry.
Dohrn is currently seeking a Field Support Representative at our St. Louis, MO Terminal.
Pay is $18/Hour
Hours: Monday-Friday, 1pm-9:30pmBenefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.
Position Summary: To provide general clerical support to Daily Dispatch and drivers. To handle OS&D issues and provide excellent customer service to both internal and external customers.
Responsibilities
• Prepare paperwork for launching drivers• Answer and direct phone calls regarding tracing, pickups, driver communication, customer service• Provide clerical support for Operations• Complete daily reports for OS&D, payroll, driver hours, and attendance• Contact customers to schedule appointments, residential, and driver collect/COD shipments• Communicate with customers concerning Dispatch adjustments, deadlines, and concerns• Dispatch pickups to Drivers and answer Driver questions• Check in drivers, ensuring their paperwork is intact and complete• Collect and review all driver paperwork for accuracy• Help educate drivers on proper paperwork completion• Enter Driver Vehicle Inspection Report data• Scan bills of lading, delivery receipts, manifests, strip sheets• Image and index all documents to the central imaging system• Work in Imaging Check to ensure all documents have been scanned• Perform other data entry as needed• Perform other duties as needed
Qualifications
• Valid Driver License• High School completion or equivalent• Computer skills including Microsoft Office• Data entry, 10-key and typing experience• Detail-oriented, organized• Good communication skills- verbal and written• Excellent customer service skills • Problem solver, self-motivated• Ability to multi-task in a fast-paced environment and react to change productively• Ability to work in a team as well as individually• Excellent attendance
Working Conditions/Physical Demands
• Primarily sedentary work, which involves sitting most of the time • May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects • The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc; • Visual Acuity including regular use of items including a computer screen or monitor• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers• Talking and hearing required to communicate with and listen to others to share or receive information; May be occasionally exposed to noise including telephone, office machinery, and conversations of others
Other facts
About Dohrn
At Dohrn, our focus on service excellence, continuous improvement and safety make us "The Best in the Midwest." As a family-run Less-Than-Truckload carrier covering 8 Midwestern states, we recognize that we are an extension of our customer. Our employees are our most valuable asset and we are committed to providing the best customer experience with a personal touch.
Dohrn traces its roots back to 1921. Charles Dohrn started the company with a single wood slatted truck, and only one route, every day running from Rock Island, Illinois to Kewanee, Illinois, and back. From this simple birth, through hard work and a strong focus on the customer, Dohrn grew into what was ultimately a 14 state carrier, with Charles' son Wayne and grandson Gary as part of the leadership team. Gary's children, Heather and Joe, have been a part of the company the last 15 years, making Dohrn Transfer a fourth generation trucking business.
Today, Dohrn carries on the tradition that Charles started with nearly a century ago. We are a family operated company, focused on being a quality employer for our Midwest region, and on the same attention to customer needs that our company was founded on. We also have the benefit of the PITT OHIO Transportation Group investment, and in the shared experience and knowledge of the PITT OHIO group, including US Cargo, Ross Express and regional LTL standout, PITT OHIO. We look forward to continuing to service our customers and communities in the years to come.
What you'll do
- The Field Support Representative provides clerical support to Daily Dispatch and drivers, handling OS&D issues and ensuring excellent customer service. Responsibilities include preparing paperwork, answering calls, scheduling appointments, and maintaining accurate driver documentation.
Ready to join Dohrn?
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