Why should you join?

DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team.
#LI-DNI

Your Responsibilities

We’re seeking a Sales Development Associate to serve as the first point of contact for prospective DocuWare customers. In this dynamic and fast-paced role, you’ll leverage your excellent communication and listening skills to deliver high-quality, timely information to leads, while qualifying their interest and integrity. Your efforts will play a crucial part in building our sales pipeline and shaping our marketing strategy.

This role is hybrid and based out of the Beacon, NY office. 

Primary Responsibilities:

• Execute targeted outbound calling campaigns to generate qualified leads and schedule appointments for the DocuWare sales team.
• Field all inbound phone and email inquiries related to product demo requests or interest in DocuWare solutions, ensuring prospects receive a prompt and enthusiastic response.
• Qualify incoming leads for integrity, level of interest, and readiness to engage, then route appropriately—whether to the sales team or to marketing nurture channels.
• Proactively reach out to all marketing-generated leads who have self-qualified through scored engagement activities.
• Maintain accurate and up-to-date records in HubSpot and our CRM, ensuring all prospect interactions are logged according to best practices to facilitate effective reporting and follow-up.
• Collaborate closely with demand generation marketing and sales teams to continuously improve lead qualification tactics and understand how your work drives business results.
• Provide real-world feedback to marketing writers and leadership, helping refine messaging and product positioning while shaping DocuWare’s overall go-to-market strategy.
• Contribute to weekly and monthly reporting by tracking key performance metrics and lead outcomes.
• Manage incoming leads, cross-referencing with existing customer and partner databases to ensure appropriate lead assignment and eliminate duplicates.
• Engage prospects in meaningful conversations to understand their pain points, aligning DocuWare technology benefits to their unique business needs.

What you need to succeed

• 2-5 Years practical experience in Customer Service or in a similar position.
• You are proactive and enjoy direct contact with the customer.
• Because of your analytical abilities you are able to understand the customer’s need very fast.
• You are very communicative and in addition to English you are fluent in Spanish.
• Familiarity with HubSpot, and Microsoft Dynamics CRM would be advantages.
• Active Listening.
• Teamwork.
• Analytical thinking.

What we can offer

• $55,000 to $65,000 base pay
• DocuWare funds $2,000/$4,000 annually towards single/family HDHP deductible
• Your choice of 4 medical plans (HDHP, EPO, PPO)
• Short Term Disability (100% company paid)
• Long Term Disability (100% company paid)
• Group Term Life insurance (100% company paid)
• 401(K) with company match 
• 12 annual paid holidays and generous PTO plan
• Profit Sharing  
• Internationally growing and well established company 
• Thorough onboarding & induction period 
• Training and development opportunities
• Participation in a positive intercultural company culture with an openness to new ideas 
• Virtual instructor led fitness offerings.
• Access to Udemy training academy and Tuition Reimbursement
• Flexible Spending & Dependent Care Accounts
• Company events and more

Our Values

New ideas are always welcome here.

At DocuWare, you’ll find an open corporate culture, a wide variety of options for further education and a friendly, informal work environment. We offer creative, self-motivated individuals a diverse, international working environment with plenty of freedom and opportunity for professional development.
 
You can find what makes us a unique and rewarding employment experience on Instagram! Check us out at https://www.instagram.com/life.at.docuware/.

Our application process

1. Virtual prescreening with a Recruiter to get to know each other.

2. Virtual interview with the Recruiter and Hiring Manager.

3. Use Case Interview of the DocuWare solution.

4. Final in-person interview in the Beacon, NY office.

Your hiring partner

Aleida C.Specialist People & Culture
[email protected]



Work Authorizations
Please note that DocuWare Corporation does not sponsor employment visas for this position. Candidates must be authorized to work in the country without the need for visa sponsorship.

EEOC Statement
DocuWare Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. DocuWare values diversity, equity and inclusion and this policy applies to all employment practices at DocuWare. DocuWare is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
  
Background Screening Statement
Employment is contingent upon a successful completion of a criminal background investigation subject to any federal, state, and local laws.

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