Engineering Manager - Observability & Reliability Engineering Obsession (x/f/m)

<div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">We are looking for an <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Engineering Manager</strong> to join the <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">OREO (Observability Reliability Engineering Obsession)</strong> team in <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Platform Engineering</strong>.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">As an <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Engineering Manager</strong>, your mission will be to lead the Reliability &amp; Observability team and drive the evolution of Doctolib's observability platform, supporting the exponential growth of Doctolib services while building and empowering a world-class SRE team.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">Working in the tech team at Doctolib involves building innovative products and features to improve the daily lives of care teams and patients. We work in feature teams in an agile environment, while collaborating with product, design, and business teams.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">You will lead a team of Site Reliability Engineers who are responsible for shaping Doctolib's observability strategy and ensuring our platform remains reliable, debuggable, and scalable. This role sits at the intersection of people management, technical leadership, and strategic planning with a particular focus on building organizational capabilities around logging, metrics, tracing, and alerting.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">Your team also owns and operates critical transversal services that enable secure, scalable infrastructure management across the organization, including HashiCorp Vault for secrets management and Terraform Enterprise for infrastructure as code.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">Your responsibilities include but are not limited to:</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">&nbsp;</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">People Leadership:</strong></div> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Lead, coach, and grow a team of Site Reliability Engineers, supporting their technical development and career progression</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Create a culture of operational excellence, continuous improvement, and psychological safety within the team</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Conduct regular 1:1s, performance reviews, and career development conversations</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Recruit, onboard, and retain top SRE talent aligned with Doctolib's mission and values</li> </ul> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Technical Strategy:</strong></div> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Partner with SREs and senior engineers to define and evolve the observability strategy across the platform, focusing on logging, metrics, tracing, and alerting</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Own the strategy and evolution of critical transversal services including HashiCorp Vault and Terraform Enterprise</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Drive prioritization and roadmap planning for large-scale reliability and observability initiatives</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Ensure alignment between team objectives and broader engineering and business goals</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Advocate for and allocate resources toward reducing technical debt and improving developer experience</li> </ul> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Operational Excellence:</strong></div> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Own the team's on-call experience and contribute to the incident response processes, ensuring sustainable practices and continuous improvement</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Ensure high availability and reliability of transversal services that are critical to the entire engineering organization</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Lead postmortem reviews and drive systemic improvements to prevent recurring issues</li> </ul> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Cross-functional Collaboration:</strong></div> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Work closely with Product Managers, Engineering Managers, and architects to align observability capabilities with product and platform needs</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Partner with security and infrastructure teams to evolve secrets management and IaC practices across the organization</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Represent the OREO team in engineering leadership forums, architectural reviews, and strategic planning sessions</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Foster strong partnerships with software engineering teams to improve instrumentation quality and adoption of observability best practices</li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">About our tech environment</strong></h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Our solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to the country and healthcare specialty requirements. To address these challenges, we are modularizing our platform run in a distributed architecture through reusable components.</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native.</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision&nbsp;<a class="s-break-all s-font-semibold s-transition-all s-duration-200 s-ease-in-out hover:s-underline s-text-highlight dark:s-text-highlight-night hover:s-text-highlight-400 dark:hover:s-text-highlight-400-night active:s-text-highlight-dark dark:active:s-text-highlight-dark-night" href="https://careers.doctolib.com/ai-careers/" target="_blank">here</a>&nbsp;and learn about our first AI hackathon&nbsp;<a class="s-break-all s-font-semibold s-transition-all s-duration-200 s-ease-in-out hover:s-underline s-text-highlight dark:s-text-highlight-night hover:s-text-highlight-400 dark:hover:s-text-highlight-400-night active:s-text-highlight-dark dark:active:s-text-highlight-dark-night" href="https://medium.com/doctolib/building-for-healthcare-our-first-ai-hackathon-aa9d10d1a250" target="_blank">here!</a></li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Who you are</strong></h2> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">Before you read on — if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.</div> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">You have at least 5+ years of software engineering or SRE experience, with a strong technical background in cloud-native environments (preferably AWS, GCP, and/or Kubernetes-based)</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">You have 3+ years of engineering management experience, leading technical teams (ideally SRE, platform, or infrastructure teams)</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">You have deep understanding of observability tooling and architecture (Fluent Bit, OpenTelemetry, Loki, Elasticsearch, Prometheus, Thanos, Datadog)</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">You have experience with infrastructure as code (Terraform, OpenTofu) and secrets management systems (Vault, AWS Secrets Manager)</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">You have proven ability to balance technical depth with people leadership, able to mentor engineers, review technical designs, and guide architectural decisions</li> </ul> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">Now it would be fantastic if you:</div> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Have experience scaling SRE or platform teams in fast-growing, high-traffic environments</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Have background in designing and operating high-scale telemetry pipelines</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Have hands-on experience with HashiCorp Vault and Terraform Enterprise in production environments</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Have hands-on experience with backend programming languages (e.g., Go, Python, Ruby)</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Have experience driving cultural and technical transformations</li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">What we offer</strong></h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Free comprehensive health insurance for you and your children</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Parent Care Program: receive one additional month of leave on top of the legal parental leave</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Free mental health and coaching services through our partner Moka.care</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Work from EU countries and the UK for up to 10 days per year, thanks to our flexibility days policy</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Work Council subsidy to refund part of sport club membership or creative class</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Up to 14 days of RTT</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">A subsidy from the work council to refund part of the membership to a sport club or a creative class</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Lunch voucher with Swile card</li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">The interview process</strong></h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">30-min phone screen with a Tech Recruiter</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">1h30 technical interview (SRE System Design &amp; Architecture)</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">1h15 behavioral interview (Leadership &amp; People Management)</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">1h30 Engineering Management case study (team scenarios, prioritization, and conflict resolution)</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">1h manager interview with Senior Engineering Leadership</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">At least one reference check</li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Job details</strong></h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Permanent position</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Full-time</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Berlin</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Start date: as soon as possible</li> </ul> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">If you would like to find out more about tech life at Doctolib, feel free to read our latest <a class="s-break-all s-font-semibold s-transition-all s-duration-200 s-ease-in-out hover:s-underline s-text-highlight dark:s-text-highlight-night hover:s-text-highlight-400 dark:hover:s-text-highlight-400-night active:s-text-highlight-dark dark:active:s-text-highlight-dark-night" href="https://medium.com/doctolib" target="_blank">Medium blog articles</a>!</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><em>At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.</em></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><em>The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.</em></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><em>To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.</em></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><em>Join us in building the healthcare we all dream of!</em></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><em>All information provided is processed by Doctolib for application management. For data processing details, click <a class="s-break-all s-font-semibold s-transition-all s-duration-200 s-ease-in-out hover:s-underline s-text-highlight dark:s-text-highlight-night hover:s-text-highlight-400 dark:hover:s-text-highlight-400-night active:s-text-highlight-dark dark:active:s-text-highlight-dark-night" href="https://media.doctolib.com/image/upload/v1678356494/legal/Career-Privacy-Policy-Feb-23-EN.pdf" target="_blank">here</a>.</em></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><em>Please contact <span class="s-font-semibold s-text-foreground dark:s-text-foreground-night">hr.dataprivacy(at)doctolib.com</span> for inquiries or to exercise your rights.</em></div>