We have an incredible opportunity for a dynamic, energetic, and eager Senior Operations Manager to join our Detroit Team!  

About DO & CO 

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown, and grow constantly – sometimes beyond our own expectations. 

Responsibilities: 

Operational Leadership & Oversight

• Provide senior-level oversight of assembly, dishwashing, and warehouse alley operations to ensure seamless end-to-end catering support

• Ensure daily operational readiness to meet flight schedules, volume fluctuations, and customer requirements

• Establish operational priorities and allocate resources to meet on-time performance targets

• Serve as escalation point for operational challenges, service disruptions, and urgent airline needs

Quality, Safety & Compliance

• Ensure compliance with all food safety (HACCP), hygiene, aviation security, health & safety, and regulatory standards

• Lead and support internal and external audits, inspections, and customer reviews

• Ensure proper sanitation, equipment handling, and waste management across dishwashing and warehouse operations

• Promote a strong food safety and safety-first culture across all operational teams

People Management & Development

• Lead and mentor department managers and supervisors across assembly, dishwashing, and warehouse areas

• Drive workforce planning, labor optimization, and shift scheduling to meet operational demands

• Support recruitment, onboarding, training, and succession planning for leadership roles

• Conduct performance reviews, coaching, and disciplinary actions as required

Warehouse & Inventory Operations

• Oversee warehouse alley operations, including receiving, storage, picking, staging, and dispatch support

• Ensure accurate inventory control, proper stock rotation, and minimization of loss or damage

• Coordinate with procurement, logistics, and production teams to ensure material availability

• Monitor equipment flow, cleanliness, and asset control throughout the operation

Financial & Performance Management

• Manage operational budgets, labor costs, and productivity targets

• Analyze KPIs related to efficiency, waste, quality, safety, and on-time performance

• Implement cost-saving initiatives without compromising quality or compliance

• Prepare operational reports and present performance updates to senior leadership

Cross-Functional Coordination

• Collaborate with planning, culinary, quality assurance, engineering, logistics, and customer service teams

• Ensure alignment between warehouse flow, dishwashing turnaround, and assembly output

• Communicate operational changes, airline requirements, and strategic initiatives effectively

Continuous Improvement & Strategy

• Lead process improvement initiatives using lean, Six Sigma, or similar methodologies

• Drive standardization of procedures and best practices across all operational areas

• Support implementation of new airline programs, equipment, technology, or facility upgrades

• Contribute to long-term operational strategy and capacity planning

Qualifications: 

• Bachelor’s degree in operations management, supply chain, hospitality, or a related field preferred

• Minimum 7–10 years of experience in inflight catering, food manufacturing, logistics, or aviation-related operations

• Proven senior management experience overseeing multi-department operations

• Strong understanding of inflight catering workflows, equipment handling, and regulatory requirements

• Proficiency with basic computer systems and production tracking tool

• Strategic and operational leadership skills

• Strong decision-making and problem-solving abilities

• Excellent communication and stakeholder management skills

• Ability to manage complex, high-volume operations under tight deadlines

• Financial acumen with experience managing budgets and KPIs

• Proficiency with operational systems, reporting tools, and MS Office

What We Offer: 

• Salary pay range: $115,000 – $120,000

• Full-time employees are eligible for 401K and healthcare benefits; Medical, Dental & Vision.

• Daily Complimentary Meals (Breakfast, Lunch and Dinner).   

• An organization dedicated to fostering innovation in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standards for hospitality.   

• Genuine career development opportunities, both nationally and internationally.   

• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.    

Diversity & Inclusion Statement 

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.

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