Service Area Manager, Digital Technology

Are you a proven senior leader using digital technology to shape strategy, accelerate transformation and drive sustainable growth at the forefront of the energy transition?

Do you thrive leading at scale, translating vision into results across a global, matrixed, consultancy? 

The Service Area Manager Digital Technology will serve as a strategic leader responsible for driving innovation, operational excellence, and technology integration within DNV’s Energy System business in North America and collaborates with other regions and business areas. This role reports into the Region Manager (Executive Vice President) and serves as a member of the Regional Leadership Team.  

The Service Area Manager directs strategic service line activities and will oversee a distributed team located in the United States and India and will have ultimate accountability for multiple critical functions, including Product Management, Customer Success, Software Implementation, Software Development, Cybersecurity, and Software Support. The Service Area Manager Digital Technology will play a pivotal role in shaping technology vision, organizational design, and client success, ensuring seamless delivery of software solutions. They will also serve to integrate technology operations within existing and newly acquired business units, including advanced data science, AI/ML, and LLM-enabled capabilities.

This position requires a proven leader with deep experience in SaaS and non-SaaS environments, preferably within the energy industry and will serve as the senior digital representative for the North American energy business.

This role is based at our DNV offices in Houston, TX, Medford, MA, Oakland, CA, San Diego, CA, Arlington, VA, Columbus, OH, Seattle, WA, Portland, OR, Portland, ME, Dallas, TX, Austin, TX, presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from either a DNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview process.

The position may also be considered at other DNV offices within the continental U.S.

What You'll Do

• Strategic Leadership
  • Serve as a core member of the Energy Systems North America Regional Leadership Team  
  • Own Service Area’s financial accountability, including annual budgets, forecasting revenue streams, monitoring profitability, determining portfolio mix, pricing discipline and investment decisions, and implements corrective actions as needed
  • Optimize business operations while facilitating continuous innovation and improvement activities.  Ensures commercial and technical rigor across delivery and client engagements. 
  • Define and execute a technology vision and roadmap aligned with business and market objectives.
  • Drive innovation and continuous improvement across all technology functions.
  • Expand use of data science, AI/ML, and LLM-driven workflows and intelligent agents to accelerate delivery and enhance product value.
  • Coordinate with global digital leadership and other software-oriented businesses
  • Align and support global IT infrastructure organization in support of DNV’s digital strategy.
• Budget and Team Management
  • Lead and mentor a distributed team across the USA and India, fostering collaboration and high performance.
  • Establish clear goals, KPIs, and accountability for Product Management, Customer Success, Software Development, Cybersecurity, and Support teams.
  • Be responsible for P&L management of a team exceeding 250 full-time and temporary staff, including 3^rd-party vendors and support firms.
  • Partner with Commercial/Sales and Legal teams while leading the internal RFP response unit to ensure accurate scoping, pricing, and contracting aligned with P&L and delivery objectives. 
• Product & Software Development
  • Manage development of both custom and productized software solutions in SaaS and non-SaaS environments.
  • Ensure timely delivery of high-quality, secure, and scalable software products.
• Customer Success & Implementation
  • Expand business development activities with strategic accounts through deep, executive-level relationships and partners closely with the regional commercial teams, marketing, global service leaders and segment leads to deliver a differentiated client experience and position the organization as the preferred partner across its services and solutions
  • Oversee customer success strategies to maximize adoption and satisfaction.
  • Ensure smooth implementation of software solutions for clients, meeting quality and timeline expectations.
• Cybersecurity & Compliance
  • Develop and enforce robust cybersecurity policies and practices.
  • Ensure compliance with industry standards and regulatory requirements.
• Integration & Organizational Alignment
  • Lead technology integration efforts for acquired businesses, harmonizing systems, processes, and teams.
  • Collaborate with executive leadership to align technology initiatives with overall business strategy.