Contract Administrator

As a Contract Administrator, US Operations you can expect to work collaboratively with internal and external customers on receipt, review & activation of standard and non-standard lease and loan transactions for our Retail line(s) of business. Our goal is to meet customer expectations in accuracy and timely processing. This role reports to the Contract Administration Team Lead or Manager, Contract Administration.

Find out more here about how you can unleash your full potential at DLL!

Day to Day

• Documentation Review & Execution:

   o Review standard financial transaction documentation to ensure legal enforceability and adherence to company policies.

   o Ensure the company's security interests (UCC and/or Title when applicable) in the equipment have been established. 

  o Analyze documents to ensure customer intentions are reflected in the document package and work with our Commercial teams to translate the customers' needs into a correct and timely solution. 

  o Execute documents on behalf of the company.

•  Transaction Processing: 

  o Ensure proper activation of transactions into the appropriate systems for booking, funding, tracking, and invoicing purposes. 

  o Ensure the information entered is in conformance with business & program requirements, company policies, and pricing and profitability parameters.

   o Act as the last line of defense for adherence to company Know Your Customer policies as well as various state, federal, and provincial regulations. 

• External Communications: 

  o Receive and handle inbound correspondence & inquiries from dealers and solve first line inquiries regarding the receipt, booking, and potential correction of finance transactions.  

• Problem Solving: 

  o Interface cross-functionally with areas such as Sales, Sales Support, Credit, Legal, and Operations to resolve pre- and post-booking transactional, customer, and dealer issues. 

• Optimization: 

  o Contribute to department efficiencies by identifying bottlenecks and contributes to the formulation of solutions/improvement. 

  o Contribute to ongoing policy and procedure review and development. 

  o Be able to work in multiple systems simultaneously. 

• Training and Development:

   o Take the initiative to seek and participate in formal and informal training opportunities to enhance your knowledge and value to the company. 

  o Flexibility and willingness to assist other operational departments when volume is low is required.

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Check this link to an overview of all benefits in your region.

Essentials

• Bachelors Degree or equivalent professional experience
• 1+ year(s) experience in the financial services industry or in an administrative role is preferred
• Knowledge and proficiency in leasing/financial service products 
• Demonstrated success in current and former positions 
• Ability to work in a fast-paced environment, with cross-functional stakeholders at different levels 
• Customer-Centric mindset · Detail oriented, High level of accuracy in own work 
• Strong verbal, written and inter-personal skills are critical 
• Ability to thrive under pressure, while exercising good judgment and willingness to make decisions. 
• Ability to overcome objections and develop sound relationships with stakeholders. 
• Ability to work cross-functionally across teams and influence decisions outside of traditional span of control. 
• Time management and prioritizing

Choose Wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

 At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to Know

Desired Primary Work Location: Wayne, PA / Des Moines, IA

Applicable Pay Range

$50,144.00 - $75,216.00

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

• Deadline for application: February 7, 2026 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com
• DLL’s referral program applies
• #LI-WC1
• For more information, please contact our Talent acquisition partner Wayne Croft via [email protected]

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

US Privacy Statement

DLL, a great place to build your career

DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the world’s largest financial companies. Join our community of over 6.000 members from 75 nationalities! At DLL, our unique culture — shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviors that define us — is at the heart of everything we do.

We offer exciting job opportunities where you feel welcomed, respected and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive.

You’ll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility.

Our global operations offer you a variety of development opportunities and we encourage you to take on new challenges across our departments, businesses and regions.

Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, we’ll “Partner for a better world” to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL. 

Join us in Partnering for a better world!