Summary
About this role
🚀 Sales Supervisor – BPO Environment 🚀 📍 Location: On-site \u007C San Isidro, Lima ⏰ Schedule: Monday to Friday \u007C 8:00 AM – 6:00 PM
🌟 About the Role We’re looking for a results-driven Sales Supervisor to lead and inspire a high-performing sales team in a BPO / Call Center environment 📞. This role is key to achieving sales targets, maintaining customer satisfaction 💬, and ensuring operational excellence. You’ll act as a bridge between frontline agents and senior management, driving performance and engagement 😊.
👥 Team Leadership & Coaching ✅ Supervise daily sales operations and agent activities ✅ Conduct one-on-one coaching sessions 🤝 to boost performance ✅ Motivate and inspire the team to exceed sales goals 🎯
📊 Performance Management 🔹 Monitor KPIs such as conversion rates, call quality & adherence 🔹 Deliver regular feedback and corrective action plans 🔹 Analyze reports to identify trends and improvement opportunities 📈
⚙️Operational Oversight ✔️ Ensure compliance with policies, procedures, and client requirements ✔️ Manage scheduling, attendance, and agent adherence ⏱️ ✔️ Handle escalated customer issues and ensure fast resolution 🚨
💰 Sales Strategy Execution 🚀 Execute sales campaigns and initiatives from management 🎯 Align team efforts with organizational sales goals 💡 Suggest ideas to improve processes and customer engagement
🤗 Engagement & Development 🎉 Plan team-building and engagement activities 📚 Support professional growth through training & mentorship 🏆 Foster a positive, collaborative, high-performance culture
🤝 Client Relationship Management 📢 Act as the main point of contact for client communication and escalations 🌐 Build strong client relationships by meeting or exceeding expectations
📌Key Performance Indicators (KPIs) ✅ Monthly & quarterly sales target attainment ✅ Improved agent productivity and conversion rates ✅ Reduced absenteeism and adherence issues ✅ High customer satisfaction & QA scores 🌟
🧠 Qualifications & Skills
💼 Experience Minimum 2 years of proven experience as a Sales Supervisor in a BPO sales operation🎯
🛠️ Skills
Strong leadership, communication & interpersonal abilities Data-driven mindset with strong analytical skills 📊 Proficiency in CRM systems, reporting tools & MS Office Results-oriented and adaptable in fast-paced environments ⚡ C1+ English level
💼 Why Join Us? ✨ Stable Monday-to-Friday schedule ✨ On-site role in a prime business location ✨ Opportunity to lead, coach, and grow sales talent ✨ Professional and performance-focused BPO culture
📩 Interested? Apply now and take the next step in your sales leadership career!
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About Distro
About Distro
Distro is the AI co-pilot for counter staff and inside sales at industrial wholesale distributors.
About Distro
Distro is the AI Revenue Platform for sales reps in the industrial distribution industry. Our platform helps reps quote faster, close more business, and improve margins, all while delivering a superior customer experience. We’re a well-funded, venture-backed and Y Combinator-backed (S24) startup with strong traction and growing customer demand. Our goal is to modernize a massive industry that has historically been underserved by software.
What you'll do
- The Sales Supervisor will lead and inspire a sales team in a BPO environment, ensuring sales targets are met and customer satisfaction is maintained. They will also manage daily operations, coach agents, and handle escalated customer issues.
Ready to join Distro?
Take the next step in your career journey