Patient Care Representative (On-site Medellín)

Location: Medellín, Colombia (On-site) Level: Mid-Senior Language: Advanced English (C1)

Role Description: Are you experienced in the U.S. healthcare sector and passionate about patient care? We are seeking a bilingual Patient Care Representative to join a high-level team. You will be the critical link between patients and specialists, ensuring every step of the medical process is smooth, accurate, and compassionate.

This is not a conventional customer service role; we require someone with clinical and administrative judgment proficient in the U.S. healthcare ecosystem.

Responsibilities:

• Patient Lifecycle Management: Scheduling, rescheduling, and follow-up of medical appointments using EHR systems (Intergy, ECw, Epic).

• Insurance Verification: Validating coverage, benefits, and processing prior authorizations.

• Referral Coordination: Ensuring medical orders are properly processed between specialists and insurers.

• HIPAA Compliance: Rigorous and confidential handling of patient medical information.

• Assertive Communication: Resolving patient and provider inquiries with empathy and professional clarity.

Requirements:

• Experience: Minimum 1 year in Healthcare roles (Scheduling, Referral Coordinator, or Medical Assistant) for the U.S. market.

• English: C1 level (Fluent in technical and clinical conversations).

• Technical Skills: Proficient with healthcare platforms and office tools (Office 365).

• Location: Must reside in Medellín and be available to work on-site.

Offer Details:

• Salary: 3,400,000 COP monthly.

• Schedule: Monday to Friday, 8:00 AM – 5:00 PM (Ideal work-life balance).

• Environment: Modern offices with excellent organizational climate and growth opportunities.

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