Summary
About this role
Seeking a temporary specialist to collaborate with Facilities Managers and Directors to optimize and enhance the use of ServiceChannel. This role focuses on improving workflows, increasing user adoption, and aligning the platform with operational goals.
Key Responsibilities:
• Diagnose issues with the current ServiceChannel deployment and recommend improvements.
• Re-engineer workflows, routing logic, and approval rules.
• Implement new features, modules, and vendor integrations.
• Configure and optimize Service Automation, Asset Management, and Supply Chain modules.
• Identify underutilized features and promote user adoption.
• Provide documentation, basic training, and advanced ("Tier 3") system support.
• Support improvements in reporting, work order management, and vendor coordination.
\nOther facts
About Distro
About Distro
Distro is the AI co-pilot for counter staff and inside sales at industrial wholesale distributors.
About Distro
Distro is the AI Revenue Platform for sales reps in the industrial distribution industry. Our platform helps reps quote faster, close more business, and improve margins, all while delivering a superior customer experience. We’re a well-funded, venture-backed and Y Combinator-backed (S24) startup with strong traction and growing customer demand. Our goal is to modernize a massive industry that has historically been underserved by software.
What you'll do
- The Maintenance Coordinator will diagnose issues with the current ServiceChannel deployment and recommend improvements. They will also re-engineer workflows and implement new features to enhance the platform's alignment with operational goals.
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