Summary
Location
Village of Carthage
Type
full-time
About this role
Description
Location: Travel required to eight portfolios (DC West Carthage, DC Carthage, Carthage Apartments LLC., DC Lowville, The Bateman, Pleasant Creek Meadows, Leray Housing Associates, DGGL Gouverneur.
Reports to: V.P. Market Rate Housing or Sr. Property Manager
Position Summary:
The Floating Leasing & Office Administrator will serve as a key support resource within the Baldwin Real Estate residential portfolio. This individual will provide on-site administrative, leasing, and customer service coverage at any of the eight properties when a Community Manager, Assistant Manager, or Leasing Agent is unavailable. This is a travel-based role that requires flexibility, adaptability, and strong interpersonal skills to ensure seamless operations and exceptional resident experiences.
Key Responsibilities:
- Provide temporary coverage for front office duties including leasing, resident relations, and administrative support
- Assist with leasing tours, applications, and move-in/move-out processes
- Respond to resident inquiries, service requests, and general office communications
- Maintain accurate resident records, files, and data entry in property management software
- Support rent collection and processing, lease renewals, and notices
- Perform general clerical duties including answering phones, scanning, filing, and document preparation
- Communicate professionally with residents, vendors, and team members
- Uphold property standards, fair housing regulations, and DiMarco policies at each location
Requirements:
- Previous experience in leasing, property management, or administrative roles preferred
- Strong customer service and communication skills
- Tax Credit (LIHTC) experience a plus
- Ability to travel daily to different properties within the portfolio (valid driver’s license required)
- Organized, detail-oriented, and able to work independently
- Proficiency in Microsoft Office Suite and property management systems
- Flexible and adaptable to different team environments and work styles
Schedule & Compensation:
- Full-time position with travel between multiple sites
- Mileage reimbursement provided
- Competitive salary based on experience
Other facts
What you'll do
- The Floating Leasing & Office Administrator provides on-site administrative, leasing, and customer service coverage at various properties. They assist with leasing tours, respond to resident inquiries, and maintain accurate resident records.
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