Microsoft Teams Voice Engineer
full-time•Colombo
About this role
We are seeking an experienced Microsoft Teams Voice Engineer to design, implement, and support enterprise-grade voice solutions using Microsoft Teams. This role is responsible for integrating Teams with existing PBX/PABX systems, configuring SIP based telephony, and delivering reliable call routing, call queues, and voice workflows for customers. You will work closely with customers, service desk teams, and project engineers to ensure high-quality voice experiences across cloud and hybrid environments.
\n- Teams Voice & Telephony
• Design, deploy, and support Microsoft Teams Phone solutions (Calling Plans, Operator Connect, Direct Routing)
• Configure and manage SIP trunks and Direct Routing using certified SBCs (e.g. AudioCodes, Ribbon)
• Integrate Microsoft Teams with on-premises or hosted PBX/PABX systems
• Configure call routing, dial plans, number normalization, and voice policies
• Design and support call queues, auto attendants, hunt groups, and voicemail
- Integration & Infrastructure
• Interface Teams Voice with third-party telephony platforms and carriers
• Troubleshoot call quality issues using Call Analytics, CQD, and SBC logs
• Support hybrid voice environments (Teams + legacy PBX coexistence)
• Manage number porting, carrier coordination, and cutover planning
- Support & Operations
• Provide Level 2 support for Teams Voice incidents and escalations
• Perform root cause analysis for voice issues (latency, jitter, packet loss)
• Create and maintain technical documentation and voice runbooks
• Collaborate with Service Desk and Project teams during deployments and transitions
- Essential
- Proven experience as a Teams Voice / UC Engineer
- Strong hands-on experience with:
- Microsoft Teams Phone
- SIP protocols and telephony fundamentals
- Direct Routing
- PBX/PABX integration
- Experience configuring:
- Call routing and dial plans
- Call queues and auto attendants
- Voice policies and number management
- Strong troubleshooting skills across VoIP, networking, and SBCs
- Desirable
- Experience with SBC platforms (AudioCodes, Ribbon, Cisco, etc.)
- Exposure to Operator Connect or Calling Plans
- Knowledge of QoS, networking fundamentals, and firewall configuration for VoIP
- Experience working in an MSP or multi-tenant environment
- Microsoft certifications (e.g. MS-700, Teams Voice–related certifications)
By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.
What you'll do
- The Microsoft Teams Voice Engineer will design, implement, and support enterprise-grade voice solutions using Microsoft Teams. This includes integrating Teams with existing PBX systems and configuring reliable call routing and voice workflows.
About Dijital Team
Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.
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Frequently Asked Questions
What does a Microsoft Teams Voice Engineer do at Dijital Team?
As a Microsoft Teams Voice Engineer at Dijital Team, you will: the Microsoft Teams Voice Engineer will design, implement, and support enterprise-grade voice solutions using Microsoft Teams. This includes integrating Teams with existing PBX systems and configuring reliable call routing and voice workflows..
Is the Microsoft Teams Voice Engineer position at Dijital Team remote?
The Microsoft Teams Voice Engineer position at Dijital Team is based in Colombo, Western Province, Sri Lanka. Contact the company through Clera for specific work arrangement details.
How do I apply for the Microsoft Teams Voice Engineer position at Dijital Team?
You can apply for the Microsoft Teams Voice Engineer position at Dijital Teamdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.