Application Support Engineer
full-time•Colombo
About this role
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- Deliver technical troubleshooting and resolution of application issues in line with Client, and in partnership with Application Vendors.
- Ensure high customer satisfaction through prompt handling of tickets, communication with customers and adherence to SLAs.
- Investigate and manage to resolution Incidents affecting Functionality, Availability, and Performance.
- Undertake tuning and scaling of systems for both performance and security.
- Manage security profiles across applications in line with IT security principles.
- Systems include:
Custom Power Apps.
Custom .Net IIS SQL applications with multiple integrations.
Dynamics 365 Finance and Operations, including Precision Forms.
Dynamics 365 Sales, and HubSpot and Resco.
Prophix (Financial Reporting).
- Provide 2nd Level technical and functional support for all ERP and CRM system users.
- Deliver client onboarding activities, maintain system training documentation, and provide training to end users.
- Evaluate inefficiencies in system functions and recommend optimal business practices.
- Document all aspects of systems to ensure knowledge is shared across the wider IT Team.
- Comply with client’s quality, environmental and health and safety procedures to proactively develop a culture of, continuous quality improvement and the provision of a healthy and safe workplace, ensuring that all practical steps are taken to meet current OHS requirements.
- You are required to familiarise yourself with and comply with all organisation policies and procedures.
- And any other reasonable requests from your manager that align with the role and your skill set.
- 3-5 years working in a similar role
- ERP support experience
- Excellent troubleshooting skills
- IT Systems, Infrastructure and Application Support knowledge
- FinOps support
- Automated Form Management
- Power Automate knowledge
- API configuration and management
- SQL knowledge
- Scripting in various languages
- Dynamics CRM (D365) administration and support experience
- Power BI knowledge
- ITIL Foundation
- Dynamics 365 qualified
- Information Systems degree
What you'll do
- The Application Support Engineer will deliver technical troubleshooting and resolution of application issues while ensuring high customer satisfaction. Responsibilities include managing incidents, tuning systems for performance and security, and providing support for ERP and CRM users.
About Dijital Team
Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.
Ready to join Dijital Team?
Take the next step in your career journey
Frequently Asked Questions
What does a Application Support Engineer do at Dijital Team?
As a Application Support Engineer at Dijital Team, you will: the Application Support Engineer will deliver technical troubleshooting and resolution of application issues while ensuring high customer satisfaction. Responsibilities include managing incidents, tuning systems for performance and security, and providing support for ERP and CRM users..
Is the Application Support Engineer position at Dijital Team remote?
The Application Support Engineer position at Dijital Team is based in Colombo, Western Province, Sri Lanka. Contact the company through Clera for specific work arrangement details.
How do I apply for the Application Support Engineer position at Dijital Team?
You can apply for the Application Support Engineer position at Dijital Teamdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.