Customer Support Specialist
full-time•Tbilisi
Summary
About this role
FortuneJack is with over 10 years of experience in the gambling industry, company has built a strong reputation for reliability and innovation. Known for delivering high-quality solutions and maintaining long-term relationships based on integrity and performance.
Currently, have an opportunity for an Customer Support and Payment Specialist.
Responsibilities include:
- Respond to customer queries in a timely and accurate way via chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales, and Marketing teams
- Assist in training junior Customer Support Representatives
Skills & Competencies:
- On-line experience in Support / Customer Services
- Experience in assisting customers via email, phone, and/or chat will be an advantage;
- Excellent written and verbal communication skills in English
- Clear thinking and problem-solving
- Previous experience in iGaming or a keen interest in sports or casino games will be counted as an advantage.
- Must be flexible towards work schedules (mornings, evenings, nights)
- Experience in iGaming is a must
We Offer:
- Amazing professional experience at Innovative Tech Company
- a flexible working model where you work partly in the physical workplace, and partly remotely
- The chance to have a real impact in a fast-growing industry.
- Amazing startup-minded colleagues and culture.
- Health insurance
- Performance-based bonus system
- Professional development opportunities
- Competitive salary
Interested? We’d love to hear from you!
Deadline: January 31, 2025
Location
Tbilisi, Tbilisi
Department
Customer Support
Employment Type
Full-Time
Minimum Experience
Mid-level
What you'll do
- The Customer Support Specialist will respond to customer queries via chat, identify customer needs, and assist with technical issues. They will also gather customer feedback and assist in training junior representatives.
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Frequently Asked Questions
What does a Customer Support Specialist do at Digitale LLC?
As a Customer Support Specialist at Digitale LLC, you will: the Customer Support Specialist will respond to customer queries via chat, identify customer needs, and assist with technical issues. They will also gather customer feedback and assist in training junior representatives..
Is the Customer Support Specialist position at Digitale LLC remote?
The Customer Support Specialist position at Digitale LLC is based in Tbilisi, Georgia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Support Specialist position at Digitale LLC?
You can apply for the Customer Support Specialist position at Digitale LLC directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.