DP
Senior Cloud Infrastructure Engineer
full-time•Fiji
About this role
At Digicel Pacific, we’re on the lookout for dynamic individuals to join our expanding team. If you thrive in a fast-paced telecommunications environment and meet the desired qualifications, we’d love to hear from you!
We are currently seeking a highly motivated Senior Cloud Infrastructure Engineer to join our Technical ICT Team at the Digicel Khalsa office, reporting to the Product Manager. This is an exciting opportunity to be part of our growth and innovation!
The Senior Cloud Infrastructure Engineer is a key role responsible for providing comprehensive technical support and strategic direction for our cloud service offerings, including Microsoft 365, public and private hosting, cloud telephony, CCTV systems, IPSEC, and Disaster Recovery as a Service (DRaaS). The ideal candidate will be a strong leader with a robust technical background in cloud architecture and services, along with experience in customer support and a thorough understanding of various cloud technologies.
Core responsibilities:
Product Management and Development
- Define product vision and roadmap for network and cloud solutions.
- Lead design, implementation, and enhancement of products such as SD‑WAN, VPNs, DIA, IPSEC, CCTV, Backup & Recovery, and multi‑cloud networking.
- Drive new product introductions, manage existing offerings, and ensure strong market fit.
- Collaborate with teams to gather requirements, prioritize features, and improve customer experience.
- Oversee product lifecycle, testing, documentation, and technical marketing materials.
Market Analysis and Strategy
- Track market trends, competitor activity, and emerging technologies.
- Support strategic planning and identify opportunities for new or improved services.
- Analyze competitive products to refine and strengthen the portfolio.
Project Management and Coordination
- Manage product development deliverables, timelines, budgets, and resources.
- Coordinate beta testing, risk management, and cross‑functional collaboration.
- Support Pre‑Sales and Solutions teams with technical input and deployment guidance
Installation, Configuration, and Support
- Design, implement, and maintain backend systems and network infrastructure.
- Ensure uptime, performance, and SLA compliance across LAN, WAN, and cloud environments.
- Install and configure servers, routers, switches, SD‑WAN, VPN gateways, and cloud networking.
- Troubleshoot network, routing, backup, and connectivity issues.
- Monitor systems and coordinate with vendors and carriers for provisioning and upgrades.
Training and Documentation
- Deliver product training and technical guidance to internal teams and customers.
- Maintain clear documentation, user guides, and product records.
- Manage hardware and software inventory.
Communication and Relationship Building
- Represent the company at industry events and maintain strong stakeholder relationships.
- Provide clear communication during incidents, upgrades, and system changes.
- Drive continuous improvement through feedback, benchmarking, and innovation.
Management Support
- Produce reports on network systems and performance.
- Support regional markets with technical expertise.
- Contribute ideas for new products and enhancements to expand revenue.
- Act as a first point of contact for technical assistance and remote troubleshooting.
Academic qualifications, Experience & Skills required for this role:
- Bachelor's degree in Computer Science, Telecommunications Engineering, Business, or related field; Master's degree preferred with any relevant specialized certifications; Microsoft Certified, Azure, M365, AWS, VMware/VEEAM, CCNA, Cisco BroadWorks, ACFE PMP, TOTS with strong understanding of the supported functions, business, and products, as well as the related operations and business case modelling.
- 5+ years of work experience in risk and compliance preferred in an IT or Telecommunication related industry and at least 5 years of work experience in IP/Networking.
- Demonstrate strong analytical skills with proficiency in data analysis tools and software, such as SQL, Excel, Power BI or other analytical tools will be an advantage.
- Strong understanding of Network/IP design, requirements, and functions with Expert-level technical proficiency in system administration
Why Join Us?
We foster an innovative work culture that encourages fresh ideas, offering a competitive compensation package with benefits like medical and life insurance, a mobile handset, call credit, staff Unwired internet & Sky Pacific plans, study leave, a recharge day for relaxation, and many more exciting perks for the right candidate!
Think you’re the perfect fit? Don’t miss out - click "Apply Now" by 5pm on Sunday, February 15th, 2026! Be sure to attach your cover letter, the latest version of your resume, referee details, and copies of your required qualifications. Ready to join the team? We can’t wait to hear from you!
Note: We’re only accepting online applications - no hard copies or emails will be considered.
Digicel Central Resources (Fiji) Limited is an Equal Opportunity Employer
What you'll do
- The Senior Cloud Infrastructure Engineer will provide technical support and strategic direction for cloud service offerings, including product management and development, market analysis, and project coordination. Responsibilities also include installation, configuration, support, training, and communication with stakeholders.
About Digicel Pacific
Digicel is a mobile phone network provider operating in 32 markets across the Caribbean, Central America & Pacific regions.
With its Pacific headquarters based in Papua New Guinea, we have offices in Samoa, Fiji, Vanuatu, Tonga & Nauru.
Over the years, we have built a great company with a proud legacy of democratising communications and making an impactful contribution to countries and people across the globe. That’s something we take great pride in. Now we’re on a mission to build Digicel for the future.
As telecoms providers across the globe move to benefit from technology advances and manage changing customer needs and attacks from new and unregulated emerging competitors, Digicel 2030 is our global transformation programme.
With Digicel 2030, we are daring to be different as we work to provide our customers with a completely new communications and entertainment experience.
BE EXTRAORDINARY WITH DIGICEL PACIFIC
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Frequently Asked Questions
What does a Senior Cloud Infrastructure Engineer do at Digicel Pacific?
As a Senior Cloud Infrastructure Engineer at Digicel Pacific, you will: the Senior Cloud Infrastructure Engineer will provide technical support and strategic direction for cloud service offerings, including product management and development, market analysis, and project coordination. Responsibilities also include installation, configuration, support, training, and communication with stakeholders..
Is the Senior Cloud Infrastructure Engineer position at Digicel Pacific remote?
The Senior Cloud Infrastructure Engineer position at Digicel Pacific is based in Fiji. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior Cloud Infrastructure Engineer position at Digicel Pacific?
You can apply for the Senior Cloud Infrastructure Engineer position at Digicel Pacificdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.