Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Team Overview

As DiDi's CX Planning & Control Manager, you will oversees budgeting, forecasting, and strategic financial analysis, leading a team to provide insights for business decisions, analyzing performance, building models, and collaborating with leadership to align financial goals with company objectives, requiring strong leadership, analytical, and communication skills. You will join the CX team, partnering with CX operations, Finance, Product, Operations, Analytics, among other teams to translate strategic priorities into measurable CX plans, controls, and corrective actions to achieve our budget goals. Main responsibilities include developing financial plans incl annual budget, monitoring KPIs, managing budgets, and creating reports, supported by technical skills in financial software. 

Role Responsibilities

• Manage, lead and develop annual and long-term financial plans, budgets, and forecasts, collaborating with leadership.
  • Manage annual budget negotiations and update accordingly during the year, providing the right visibility to stakeholders and establishing the discipline require to improve hte annual budgeting process
• Analyze financial and operational data, identify trends, risks, and opportunities, and prepare detailed financial reports and presentations for senior management and stakeholders.
• Develop and maintain complex financial models for various business scenarios, potential investments, and business cases.
• Monitor financial performance against budgets and forecasts, conduct variance analysis, and recommend areas for improvement or cost reduction.
• Create financial models, dashboards, and detailed reports for senior management. Share frequent reports and updates with key stakeholder on time.
• Track Key Performance Indicators (KPIs) and business drivers and provide insights to CX Ops leaders and key support funtions to improve performance
• Work closely with department heads and senior leadership to formulate strategic plans, align financial goals with business objectives, and provide actionable insights.
• Define and establish a solid governance with key stakeholders from CX and Business lines to improve visibility and alignemnt throughout the year
• Identify and implement process improvements in planning, reporting, and financial systems (ERP, FP&A software, BI tools) to enhance efficiency and accuracy.
• Build trust and strengthen relationships with Finance BPs and key business leaders
•  Oversee and mentor a team of financial analysts, promoting continuous improvement in financial processes and system. Develop and build a high performing team

Role Qualifications

• Bachelor's degree in Finance, Accounting, or Economics is essential, with a CPA, CA, CFA, or MBA often highly preferred.
• 5-10 years of progressive experience in finance or accounting, minimum of 2-3 years in an FP&A leadership or management role
• Expert financial modeling and analytical skills.
• Advanced proficiency in Microsoft Excel, encompassing complex financial modeling, scenario and sensitivity analysis, data cleansing, etc.
• Experience with ERP systems (e.g., SAP, Oracle) and data visualization tools (e.g., Power BI, Tableau).
• Strong analytical and problem-solving abilities.
• Demonstrated program and project management capability, with a track record of leading cross-functional initiatives end-to-end and delivering measurable business outcomes on time.
• Excellent communication and presentation skills, with the ability to translate complex financial concepts to non-financial stakeholders.
• Strong business acumen and strategic thinking.
• Leadership and stakeholder management skills. Excellent stakeholder management, able to influence and create strong relationships with senior leaders, regional operators, and product teams in a high-ambiguity, fast-paced environment.
• Strong attention to details, accountability for results, and proactivity

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.