Gestor de Cobranzas
full-time•Bogota
Summary
Location
Bogota
Type
full-time
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About this role
Title: Specialist (Finance) OTC - Gestor de Cobranzas
Location: GSC BOG
Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs.
Key Responsibilities:
- Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio.
- Request and/or confirm payment supports to clients as appropriate.
- Follow up on the correct application of payments received by clients.
- Keep customer contact information updated in the collection application.
- Provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy.
- Perform account reconciliations with clients as required.
- Timely management of balances in favor with clients or with internal areas.
- Strict compliance with the collection policy according to the escalations and established times.
- Management and compliance with KPI's and assigned budget.
- Develop a sustainable relationship with internal and external stakeholders.
- Annual update of the process support documentation.
- Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts.
- Maintain communication with internal/external/third parties to meet customer expectations.
- Provide proactive problem resolution and corrective actions to ensure service excellence.
Skills / Requirements:
- Students/Professionals in fields such as public accounting, finance, business administration, or financial management.
- Minimum of 1 years of experience managing accounts payable processes.
- Good level of MS Excel and other MS Office tools.
- Customer service and communication skills.
- English level B2.
- Teamwork and autonomy.
Relevant information
- Type of Contract: Indefinite - Directly with DHL Colombia.
Other facts
Tech stack
Public Accounting,Finance,Business Administration,Financial Management,Accounts Payable,MS Excel,MS Office,Customer Service,Communication Skills,Teamwork,Autonomy,Problem Resolution,KPI Management,Account Reconciliation,Payment Management,Stakeholder Relationship
About DHL Global Forwarding (Colombia) S.A.S.
The Freight Forwarding experts since 1815. Our passion is to enable international trade. We simplify our customer operations and maximize their opportunities.
Let's stay connected.
DHL Global Forwarding is part of Deutsche Post DHL Group with more than 31,000 freight forwarding experts in more than 190 countries around the world. Our air, ocean and overland freight forwarding services include standardised transport as well as multimodal and sector-specific solutions, together with individualised industrial projects.
Legal Notice: https://www.logistics.dhl/de-en/home/footer/legal-notice.html
Team size: 10,001+ employees
LinkedIn: Visit
Industry: Transportation, Logistics, Supply Chain and Storage
What you'll do
- The role involves managing collections through telephone and email communication, ensuring accurate payment recording, and maintaining customer contact information. Additionally, it requires compliance with collection policies and developing relationships with stakeholders.
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Frequently Asked Questions
What does a Gestor de Cobranzas do at DHL Global Forwarding (Colombia) S.A.S.?
As a Gestor de Cobranzas at DHL Global Forwarding (Colombia) S.A.S., you will: the role involves managing collections through telephone and email communication, ensuring accurate payment recording, and maintaining customer contact information. Additionally, it requires compliance with collection policies and developing relationships with stakeholders..
Why join DHL Global Forwarding (Colombia) S.A.S. as a Gestor de Cobranzas?
DHL Global Forwarding (Colombia) S.A.S. is a leading Transportation, Logistics, Supply Chain and Storage company.
Is the Gestor de Cobranzas position at DHL Global Forwarding (Colombia) S.A.S. remote?
The Gestor de Cobranzas position at DHL Global Forwarding (Colombia) S.A.S. is based in Bogota, Capital District, RAP (Especial) Central, Colombia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Gestor de Cobranzas position at DHL Global Forwarding (Colombia) S.A.S.?
You can apply for the Gestor de Cobranzas position at DHL Global Forwarding (Colombia) S.A.S. directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about DHL Global Forwarding (Colombia) S.A.S. on their website.