About this role
Why DH Pace?
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
Overhead Door Company of Boston™, a DH Pace Company, Inc. – Hiring an Operations Manager to lead all aspects of Commercial Door Systems Installations and work closely with field crews (commercial door installers) to ensure high satisfaction levels are maintained for customer construction projects performed.
Owns the overall planning, initiation, execution, monitoring, controlling, and closing aspects of installation projects, and is accountable for project success. Will be required to handle multiple projects at any given time, all with varying schedules, scopes of work, staffing levels and requirements. Must timely communicate, and always professionally interface, with all personnel and customers.
POSITION OVERVIEW:
- Lead and oversee commercial operations and personnel associated with efficiently, effectively, safely, and profitably handling all Installation jobs, and when necessary, perform as back-up supervisor for managing commercial Service jobs performed at customer job sites
- Manage and improve operational processes and procedures with the objective of providing maximum profit and return with an emphasis on customer satisfaction and return business
- Effectively manage operations to ensure sold jobs are timely scheduled and skillfully performed to achieve divisional budgeted sales and gross profit objectives
- Collaborate with National Operations Manager and SW Regional Manager to ensure operating budgets and sales goals align and are on track monthly
- Deliver Profit Dollars and the return on sales that meets or exceeds the yearly financial budget/forecast
- Establish objectives and action plans and ensure all are consistent with corporate objectives
- Hire, train and develop new employees; improve individual performance through daily coaching, project outcomes, Scorecard reviews, and performance reviews
- Effectively lead meetings, set performance expectations and hold employees accountable
- Communicate with customers directly to solicit feedback, solve problems and/or learn of new sales opportunities
QUALIFICATIONS:
- Bachelor’s degree preferred with a minimum 2 years’ performance as Department Manager, Operations Manager and/or Project Manager in the Service Provider industry with familiarity and knowledge of construction project management and installation of building materials.
- Commitment to regularly managing operations in-office M-F 6:30am - 4:30pm in Rockland, MA
- Successful completion of references, employment verifications, background check, and drug screen required in advance of hire; must have valid driver’s license and a good driving record.
- Possess an ability for technical applications, mechanical/electrical systems and problem solving
- Experience conducting meetings with exempt and non-exempt personnel, as well as hiring, training, developing and conducting annual performance reviews
- Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service
- Travel consists of visiting customer job sites for field crew management oversight and customer interaction
OFFICE LOCATION / ONSITE: M-F 6:30am - 4:30pm
- 300 Weymouth Street, Rockland, MA 02370
- Industrial Park - FREE Parking, but not accessible by train or bus
#LI-SW1
Our benefit offerings include:
- Medical, dental, and vision options: Available on the 1st day of the month following your start date!
- Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
- Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
- Floating Holidays: Up to 2 floating holidays per year
- Competitive compensation: Including annual performance evaluations!
- 401k retirement plan: Including an employer match!
- Company paid: Life insurance, short-term disability, & long-term disability
- and more!
Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Other facts
About DH Pace
The DH Pace Company, Inc. offers a complete range of door and door related products and services for both new construction projects and existing facilities. The Company currently operates under the Overhead Door™ Ribbon brand name in numerous markets across the United States. This relationship as an authorized distributor partner with Overhead Door™ Corporation goes back to 1926.
The Company markets certain products and services under DH Pace brand names, including: DH Pace Door Services, DH Pace Systems Integration, DH Pace Construction Services, and the DH Pace Facilities Group. Each office includes a large service department that offers preventive maintenance programs and emergency service capability 24 hours a day, 7 days a week, 365 days a year.
At DH Pace we feel a deep responsibility to build a strong company for our customers, our employees, our shareholders, and for the communities we serve. In 2010, we re-energized our long-standing tradition of community involvement by reaffirming our commitment to investing a portion of our resources towards making a positive difference in the lives of others including: customers, employees, community service, environmental sustainability, and governance practices.
OUR BUSINESS MISSION STATEMENT
To enhance the lives of people by improving the safety, security, convenience, and aesthetics of the buildings where they live, work, and play.
What you'll do
- Lead and oversee commercial operations and personnel for installation jobs while ensuring customer satisfaction. Manage multiple projects, improve operational processes, and communicate effectively with customers and team members.
Ready to join DH Pace?
Take the next step in your career journey