About this role
Why DH Pace?
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
Overhead Door Company of Atlanta™, a DH Pace Company, Inc. is seeking to hire a Full-time Customer Service Representative to join our Peachtree Corners, GA office in our contact center. We are seeking customer-focused candidates who will provide exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns. The contact center handles a high volume of callers who want to talk to us to obtain a product or service! We offer great work/life balance as the schedule is a day shift.
The work schedule for this role is Monday-Friday 9:00 AM-6:00 PM and every other Saturday 7:30 AM-4:00 PM (with one day during the week off during the Saturday rotation).
Position overview:
- Schedule and create accurate and complete service tickets for residential and commercial customers.
- Promote all products and services, quoting accurate pricing when appropriate.
- Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
- Conduct outbound calls for customer follow-ups as needed.
- Coordinate with Dispatch teams to prioritize and fulfill customer requests.
- Update and maintain accurate records of customer interactions in the ERP system.
- Meet personal/team critical Key Performance Indicators (KPI’s).
- Follow communication procedures, guidelines, and policies.
- Continuously seek opportunities to improve the customer experience and streamline processes.
- Ability to work overtime as required OR ability to work additional hours as required.
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent
- Experience in customer service or related field.
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite and CRM software.
- Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
- Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.
Our benefit offerings include:
- Medical, dental, and vision options: Available on the 1st day of the month following your start date!
- Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
- Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
- Floating Holidays: Up to 2 floating holidays per year
- Competitive compensation: Including annual performance evaluations!
- 401k retirement plan: Including an employer match!
- Company paid: Life insurance, short-term disability, & long-term disability
- and more!
Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Other facts
About DH Pace
The DH Pace Company, Inc. offers a complete range of door and door related products and services for both new construction projects and existing facilities. The Company currently operates under the Overhead Door™ Ribbon brand name in numerous markets across the United States. This relationship as an authorized distributor partner with Overhead Door™ Corporation goes back to 1926.
The Company markets certain products and services under DH Pace brand names, including: DH Pace Door Services, DH Pace Systems Integration, DH Pace Construction Services, and the DH Pace Facilities Group. Each office includes a large service department that offers preventive maintenance programs and emergency service capability 24 hours a day, 7 days a week, 365 days a year.
At DH Pace we feel a deep responsibility to build a strong company for our customers, our employees, our shareholders, and for the communities we serve. In 2010, we re-energized our long-standing tradition of community involvement by reaffirming our commitment to investing a portion of our resources towards making a positive difference in the lives of others including: customers, employees, community service, environmental sustainability, and governance practices.
OUR BUSINESS MISSION STATEMENT
To enhance the lives of people by improving the safety, security, convenience, and aesthetics of the buildings where they live, work, and play.
What you'll do
- The Customer Support Representative will schedule and create service tickets for customers, handle concerns, and coordinate with internal teams. They will also promote products and ensure customer satisfaction through follow-ups and accurate record-keeping.
Ready to join DH Pace?
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