About this role
What you'll be doing?
We are currently searching for an experienced and motivated Sales Associate to work Full-Time in our Hermes boutique located in Tom Bradley International Terminal at Los Angeles International Airport.
As an Hermes Sales Associate, you will be the brand ambassador providing a one-on-one luxury selling experience for our customers. You will work on the most important role in the sales floor, and be the first direct conduit between our Products and our Customers. You will build the customer loyalty and relationships while challenging yourself with the sales and productivity targets.
Selling via the Best Customer Experience
- Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service.
- Complete customer transactions in a professional and timely manner
- Identify customer’s temperaments and recommend products that suit their style
- Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate
- Build clientele in a high profile, high volume location
Floor and Product Presentation
- Ensure floor presentation meets or exceeds brand and DFS requirements
- Maintain reasonable stock levels of all merchandise in the department
- Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate
- Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow
Ideal Candidate
- 2-5 years of experience in a one-to-one selling ceremony in luxury setting
- 2-4 years of experience in comparable luxury fashion house
- Demonstrated ability to identify, build a frequent long term active client book.
- Comfort with daily usage to build long term individual sales growth through activity with Sales Force and My CIRCLE APP
- Ease with working in a highly involved coaching and development environment
- Ability to maintain Ambassador personal CXE selling behaviors, meeting Brand standard. Sharing passion through retention of Product heritage.
- Demonstrated long term consistent elevated personal presentation and written communication and in person.
- The highest level of Teams Manship. Protecting the DFS and the Brand image.
- Confidentiality with all Product and Client Sales including access to VIP client history.
Benefits:
- Day One Health Benefits
- 401k Plan Contributions
- Paid Time Off
- Paid Holidays
- Monthly Commission/Incentives
- Parking Reimbursement
- Employee Discounts
This is an hourly non-exempt, union position with a starting pay rate of $24.50 per hour, not including eligible commission and benefits.
Other facts
About dfsventure
ABOUT DFS GROUP
DFS Group is the world’s leading luxury travel retailer. Established in Hong Kong in 1960, DFS Group continues to be a pioneer in global luxury travel retail, offering its customers a carefully curated selection of exceptional products from over 750 of the most desired brands. Its network consists of 54 duty free stores located in 13 major global airports and 23 downtown Galleria locations on four continents, as well as affiliate and resort locations.
The Group is privately held and majority owned by the world’s largest luxury conglomerate, Moët Hennessy Louis Vuitton (LVMH), alongside DFS co-founder and shareholder Robert Miller. DFS Group employs more than 5,000 people focused on creating inspiring omnichannel retail experiences for its customers and is headquartered in Hong Kong with offices in Australia, Cambodia, China, France, Indonesia, Italy, Japan, Macau, New Zealand, Singapore, United Arab Emirates, United States of America and Vietnam.
ABOUT T GALLERIA BY DFS
T Galleria by DFS is the ultimate evolution of the original travel retail concept pioneered by DFS Group. The first downtown store opened in 1968 in Hong Kong, followed shortly thereafter by Honolulu and eventually expanding to 23 locations all over the world. Today, T Galleria by DFS has a presence in the United States of America, as well as across Asia, Europe, Oceania and the South Pacific regions. Linked to the notion of travel through the use of T for the Traveler, the brand stands for what customers have come to expect: an expertly curated assortment of the world’s preferred luxury brands, exceptional retail environments, highly personalized services and unique experiences tailored to their specific needs as travelers. T Galleria by DFS enables travelers to realize their individual style, one journey at a time.
What you'll do
- As a Sales Associate, you will provide a luxury selling experience, assist customers with transactions, and build customer loyalty. You will also ensure floor presentation meets brand standards and assist in merchandising activities.
Ready to join dfsventure?
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