Housekeeper - Austin

Position Summary: Ensures the residence is clean and orderly while maintaining homeowner privacy. Responsible for performing a variety of domestic duties, including household cleanliness and organization, running errands, laundry and shopping. Additionally, this role serves as backup to the Executive Housekeeper and must be able to step in to assist the principals and support team members in their absence, ensuring continuity and high standards of service.

Position Responsibilities:

• Performs museum-quality cleaning with proficiency in special surfaces (wood, glass, leather, furniture, antiques, priceless art, marble, silver, brass, etc.)
• Meticulous organization of personal products, household items, and belongings throughout the house
• Support processes to maintain the home to the highest aesthetic and performance standards; work with team members to create and update documentation, checklists, and standard operating procedures
• Escorts contractors and vendors while maintaining privacy and security standards
• Assist with special events including set-up and post event clean-up as needed
• Ongoing interest in the improvement of service, level of care, operational sophistication, and overall experience of the property
• Partners with team members to provide area-wide support
• Conduct frequent reviews of the surroundings to ensure quality issues are identified and reported to the appropriate person
•  Performs administrative duties as needed, such as maintaining household inventories and communicating and coordinating clearly with other teams
• Supports or leads special projects related to household belongings, including products, wardrobe, and other personal items. May require detailed organization, photography, and cataloging as needed.

Qualifications

Essential skills and experience: 

• High school diploma required
• 2-5 years’ experience required
• Proficiency in working with high grade surfaces; wood, leather, furniture, carpet, silver, artwork, antiques
• Ability to demonstrate intuitive service
• Knowledge of general office procedures, administrative support, computer skills, and smartphone proficiency
• Ability to maintain a positive, cooperative, and professional attitude in all situations and under all circumstances.
• Exceptional interpersonal, written, and verbal communication skills
• Ability to operate the intercom and general household equipment.
• CPR Certified (company provided)
• Excellent time management skills: ability to organize and coordinate multiple projects with available resources
• Keen attention to detail, honesty, adaptability, and dependability
• Ability to maintain a high level of strict confidentiality and professionalism
• Possess a valid driver’s license with a good driving record

Valued but not required skills and experience: 

• Private estate, luxury hotel, or similar hospitality experience beneficial
• Bilingual in English/Spanish

Physical demands and work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands:  Frequent bending, reaching, twisting, turning, pushing and pulling.  Ability to move furniture and/or equipment as needed. Occasional lifting of up to 15 pounds. 
• Work environment:  Family home, fast-paced work environment.  Noise level moderate.
• Travel:  Driving of personal vehicle required to various locations. Some domestic travel required within the United States.

• General sign-off:  The employee is expected to adhere to and ensure compliance with all relevant OSHA safety regulations for all facility personnel; as well as all company policies, and to act as a role model in the adherence to policies. 

WHO ARE YOU 

You are a self-motivated, go-getter who takes extreme pride in their work. You require little supervision, and work well independently; but also enjoy being part of a team. You are detail oriented, and work well with structure and schedules; but you're fluid enough to change direction with little notice. You're open to feedback, because you always want to be just a little better than you were the day before. You think on your feet, and are an effective communicator - regardless of whether you're chatting with an intern or presenting to the CEO. You are able to manage multiple projects at once and have great people management skills, for when it's time to delegate. You're professional, but don't take yourself too seriously and have an excellent sense of humor. You consider your profession more of a lifestyle than just a job - and are passionate about the career path you've chosen for yourself. You are open-minded, and willing to speak up when you have great ideas. You aren't afraid of change, and seek out opportunities to improve processes. You're comfortable leading (and completing) projects, and do so with a positive attitude. Your background likely consists of work on large properties, private estates, or in luxury hotels. You've taken on a lot in your career, and you're ready for your next challenge! 

WHO ARE WE 

DFI is a private property management company dedicated to providing unparalleled Service Excellence to our clients. In support of our goal, we work hard to develop an amazing culture for our teams which extends far beyond a typical organization or benefits package. We offer many exciting programs that focus on developing the whole person - we work hard, play hard and know how to have FUN!

Why DFI?

• Fun, team-oriented environment
• Competitive salary and performance-based bonus program
• 100% employer-paid medical, dental, and vision insurance for employees and their dependents (with participation in our Wellness Incentive Program)
• 401(k) + match
• Generous vacation and personal time off allowance
• Charitable donation matching program
• Training and development opportunities
• Programs and activities to encourage a balanced lifestyle
• This is a drug-free workplace where all candidates are required to complete a background check and drug test before employment

DFI is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: DFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at DFI are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DFI will not tolerate discrimination or harassment based on any of these characteristics.