DG
Customer Service
full-time•Miami-Dade County
About this role
About the Role:
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in a customer service role, preferably within retail or warehouse environments.
- Basic computer proficiency including familiarity with inventory management systems and Microsoft Office.
- Strong communication skills, both verbal and written.
- Ability to handle multiple tasks efficiently and maintain professionalism under pressure.
Preferred Qualifications:
- Bilingual abilities to support diverse customer base.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, or in-person regarding orders, shipments, and product availability.
- Coordinate with warehouse staff to track orders, manage inventory status, and resolve any discrepancies or delays.
- Process returns, exchanges, and refunds in accordance with company policies while ensuring customer satisfaction.
- Maintain accurate records of customer interactions, transactions, and feedback to support continuous improvement.
- Collaborate with cross-functional teams including logistics, sales, and inventory management to streamline operations and improve service delivery.
What you'll do
- The role involves responding to customer inquiries regarding orders and product availability, as well as coordinating with warehouse staff to manage inventory and resolve issues. Additionally, the position includes processing returns and maintaining accurate records of customer interactions.
About DFASS Group
3Sixty (previously the DFASS Group) is a world-class leader in retail options for travelers and travel-related audiences. We specialize in helping consumers and businesses access the enticing world of Duty-Free and travel retail.
Our History:
Founded by Chairman and CEO Bernard “Benny” Klepach in 1987, 3Sixty (previously the DFASS Group) has spent more than 31 years delivering on our global reputation as the world’s largest in-flight Duty-Free specialty retailer, and more recently one of the fastest growing airport Duty-Free and specialty retailers. Today’s 3Sixty employs over 600 full-time employees, operating on five continents through a worldwide network of 120 packing and fulfillment stations and retail stores.
Our Services:
-On Board Duty-Free Shopping
-Buy On Board (BOB) Services
-On Board Pouring
-Airport Duty-Free & Specialty Retailing
-Shop on the GO Online retailing
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Frequently Asked Questions
What does a Customer Service do at DFASS Group?
As a Customer Service at DFASS Group, you will: the role involves responding to customer inquiries regarding orders and product availability, as well as coordinating with warehouse staff to manage inventory and resolve issues. Additionally, the position includes processing returns and maintaining accurate records of customer interactions..
Is the Customer Service position at DFASS Group remote?
The Customer Service position at DFASS Group is based in Miami-Dade County, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service position at DFASS Group?
You can apply for the Customer Service position at DFASS Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.