The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Are you an advocate of exceptional customer service and continuous improvement? Do you derive fulfillment from aiding operational goals in attaining exceptional quality? Are you an individual who actively pursues ongoing professional development and thrives in dynamic work environments? If so, the GBS Quality
Assurance Team could be the ideal fit for you. Our team comprises adept Quality Assurance Analysts dedicated to offering unparalleled support and contributing value to Dexcom's objectives.

Where you come in:

• You will research, design, and develop algorithms and models for automatic speech recognition (ASR) systems.
• You are responsible for Optimizing ASR systems for accuracy, robustness, and efficiency.
• You will conduct experiments, analyze data, and evaluate the performance of ASR systems.
• You will troubleshoot and resolve technical issues related to speech recognition, synthesis, and natural language understanding.
• You will collect, annotate, and analyze large volumes of linguistic data for research or product development purposes.
• You will collaborate with interdisciplinary teams including linguists, engineers, and data scientists.
• You will utilize computational tools and techniques to extract linguistic features and patterns from textual or speech data.
• You will execute audits ensuring quality and consistency across all Quality Assurance resources.
• You will generate reports, analyze trends and insights from QA data. Shares recommendations and process improvements that may improve overall customer experience and streamline the process.
• You will collaborate for process / workflow updates and improvements with the production and internal support groups.

What makes you successful:

•You have a deep understanding of successfully building and working with speech analytics tools, ensuring their effective implementation, optimization, and ongoing operational excellence.
• You are competent in statistical analysis methods and data visualization techniques to analyze large datasets of speech samples.
• You have hands-on experience with speech recognition systems and text-to-speech synthesis technologies, including knowledge of their algorithms and limitations.
• You can critically analyze speech data, identify patterns, and draw meaningful conclusions from the observations made.
• You are knowledgeable in root-cause analysis and quality tools.
• You have high ability to work with and resolve complex issues.
• You have strong time management skills and ability to prioritize work.
• You can work effectively under pressure.
 

What you’ll get:

• A comprehensive onboarding and training on the job. 
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities. 
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space. 
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval. 
• Opportunity to work from other countries for up to 30 days per year. 
• Health Insurance including reduced premiums available for dependents. 
• Life and Accident insurance coverage. 
• 3rd Pillar Private Pension plan. 
• Health and Wellness programs, including access to online coaching and therapy sessions  
• Fertility, Family forming, Menopause and Men’s health support services. 
• Regular team-building events that foster collaboration and connection. 
• Best-in-class training and career development programs. 
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more. 
• Access to a fitness tracking app with rewards for staying active. 
• Free parking space at the city center office location.  

Travel Required:

• 0-5%

Experience and Education Requirements:

• Typically requires a minimum of 2-3 years of related experience and High School diploma/certificate or equivalent.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.