Service Delivery Manager

<p><strong>About us</strong></p><p>Devtech provides digital innovation services that help Fortune 1000 and emerging companies transform, scale and disrupt. We partner with our clients to envision and develop next-gen digital and cloud solutions that drive impactful business outcomes through people and technology.</p><p>Our mission is to empower every innovative business in the world to do what they do best, <em>even better</em>.</p><p>Founded in 2012, Devtech successfully bootstrapped the business for many years before securing institutional growth capital in 2022 and 2024 to fuel our next stages of growth. We are a team of over 300 professionals across Europe and North America, and our continued growth is a testament to the quality of work our teams produce.</p><p>At Devtech, we’re fostering an environment of autonomy, mastery, and purpose, where our team members can grow and thrive. As we continue to scale globally, we're excited to welcome new team members who share our curiosity and growth mindset and are ready to make an impact!</p><p><strong>What you’ll do:</strong></p><p>Join our team as a Service Delivery Manager and take a leading role in managing our commercial engagements and ensuring our customers are happy with our services. In this role, you will coordinate directly with clients’ stakeholders and our internal teams to make sure projects run smoothly through the entire service delivery lifecycle. If you enjoy leading projects and are passionate about providing outstanding service, we would love to have you on board to help drive our success.<br></p><ul><li><p>Managing customer expectations to ensure a high level of satisfaction</p></li><li><p>Through understanding of customer’ complete requirements within the SOW and contract, as well as liabilities related to this project</p></li><li><p>Establish effective and proactive communication and partnership with all project stakeholders’ managers (department managers, customer relationship managers, etc.) regarding project delivery, status, relevant challenges &amp; risks</p></li><li><p>Tracking Project P&amp;L, effort spent (M/D), and financial milestone dates on a daily basis, share weekly reports related to current engagements with the supervisor</p></li><li><p>Organizing project kickoff internally with the team, as well as externally towards the customer</p></li><li><p>Establishing project tasks, deadlines, and phases, based on the SOW/contract</p></li><li><p>Ensuring all necessary tools and environments are available for team members to achieve their goals successfully, based on technical requirements defined by TLs and SAs</p></li><li><p>Supervising work on project tasks to meet deadlines, covering the complete end-to-end cycle (Solution, Architecture, Development, DevOps, QA, Documentation, etc.).</p></li><li><p>Identifying and managing project risks, as well as identifying and applying solutions to achieve productivity and quality</p></li><li><p>Being a primary escalation point for the customer and ensuring timeline resolution of escalation by actively working on resolving them</p></li><li><p>Organizing meetings with customers on a regular basis to provide a regular update and receive necessary feedback</p></li><li><p>Organizing post-mortems and creating reports related to completed engagements</p></li><li><p>Proactively communicating with other managers (department managers, customer relationship managers, etc.) regarding project status and relevant challenges and risks</p></li><li><p>In performing its work duties, it respects the principles of security, availability, integrity, and confidentiality that are defined in the internal acts of the company</p></li></ul><p><strong>What you’ll need:</strong></p><ul><li><p>7+ years of relevant experience, with a proven track record in service delivery and project management</p></li><li><p>Strong leadership skills and the ability to mentor others</p></li><li><p>Demonstrated strong customer-centricity focus and experience</p></li><li><p>Advanced knowledge of project management methodologies</p></li><li><p>Exceptional problem-solving skills and the ability to work under pressure</p></li><li><p>Fluent command of English</p></li><li><p>Possessing PSM or CSM certification is a plus</p></li><li><p>Possessing PMP or Prince2 certifications is a plus</p></li></ul><p><strong>What we offer</strong></p><ul><li><p>Development program (training &amp; conferences, internal knowledge sharing)</p></li><li><p>Outstanding referral bonuses</p></li><li><p>Private health insurance</p></li><li><p>7 days of sick leave at 100% pay</p></li><li><p>25 days of vacation</p></li><li><p>Paternity leave – 15 days for new dads</p></li><li><p>Reduced working hours for the first month after returning from maternity leave</p></li><li><p>Mental health program</p></li><li><p>English language courses</p></li><li><p>FitPass.</p></li></ul>