Application Support Engineer (GCP & Media Platforms)
full-time•Peru
About this role
We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes.
This role focuses on L2/L3 application support, incident response, root cause analysis (RCA), and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows.
You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments.
Full-time (40h) role with on-call rotations, including weekend coverage.
- Provide L2/L3 production support for critical media applications
- Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes
- Analyze logs, metrics, and traces to identify root causes
- Resolve incidents using runbooks and SOPs, escalating when required
- Partner with Engineering and SRE teams, providing clear technical context
- Support live streaming pipelines and video transcoding workflows
- Diagnose issues related to:
- Stream ingest failures
- Transcoder job errors and performance bottlenecks
- Output quality, latency, and availability
- Participate in on-call rotations, including weekends
- Document incidents, RCAs, corrective and preventive actions
- Continuously improve monitoring, alerting, runbooks, and SOPs
Required
- Experience in Application Support, Production Support, or Reliability Engineering roles
- Hands-on experience with Go (code reading and debugging)
- Strong experience with Kubernetes and Google Cloud Platform (GCP)
- Proven experience supporting live streaming and video transcoding workflows
- Experience participating in on-call rotations
- Strong analytical and troubleshooting skills
- Ability to perform effectively during high-pressure incidents
Nice to Have
- Experience in media, broadcast, or streaming platforms
- Familiarity with live event operations
- Experience with Grafana, Prometheus, or similar monitoring tools
- Experience with ServiceNow, PagerDuty, Slack
- Understanding of SRE concepts (SLIs, SLOs, error budgets)
At Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy:
- A stable, long-term contract with opportunities for career growth
- Private health insurance
- A remote-friendly culture that promotes work-life balance
- Continuous training, mentorship, and learning programs to keep you at the forefront of the industry
- Free access to AI training resources and state-of-the-art AI tools to elevate your daily work
- A flexible Paid Time Off (PTO) policy as well as paid holiday days
- Challenging, world-class software projects for clients in the US and LatAm
- Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment
Join Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.
What you'll do
- This role involves providing L2/L3 production support for critical, cloud-native media applications running on GCP and Kubernetes, focusing on incident response and root cause analysis for services like live streaming and video transcoding. Responsibilities include diagnosing platform and application issues, participating in on-call rotations, and collaborating with Engineering and SRE teams.
About Devsu
Devsu is an AI-native technology partner that helps startups, scale-ups, and enterprise companies accelerate innovation through world-class software delivery, application modernization, and staff augmentation services.
With over a decade of experience, our global team combines deep technical expertise with practical business insight to help you build, scale, modernize, and launch digital products — and now, to harness the full potential of artificial intelligence across your organization.
We take pride in our customer-centric approach and our commitment to delivering high-quality solutions that not only meet but exceed expectations. Our delivery model provides cost-effective, flexible services tailored to your needs, without sacrificing quality or speed.
At Devsu, we believe AI is not just a tool but a catalyst for transformation. That’s why we’ve embedded AI into the core of our people, processes, and intellectual property — enabling us to deliver smarter, faster, and more impactful results.
Whether you need to develop a new product from scratch, update legacy systems, optimize your software delivery, or unlock value through AI-driven transformation, Devsu has the expertise, talent, tools, and frameworks to make it happen.
Ready to join Devsu?
Take the next step in your career journey
Frequently Asked Questions
What does a Application Support Engineer (GCP & Media Platforms) do at Devsu?
As a Application Support Engineer (GCP & Media Platforms) at Devsu, you will: this role involves providing L2/L3 production support for critical, cloud-native media applications running on GCP and Kubernetes, focusing on incident response and root cause analysis for services like live streaming and video transcoding. Responsibilities include diagnosing platform and application issues, participating in on-call rotations, and collaborating with Engineering and SRE teams..
Is the Application Support Engineer (GCP & Media Platforms) position at Devsu remote?
The Application Support Engineer (GCP & Media Platforms) position at Devsu is based in Peru, Peru. Contact the company through Clera for specific work arrangement details.
How do I apply for the Application Support Engineer (GCP & Media Platforms) position at Devsu?
You can apply for the Application Support Engineer (GCP & Media Platforms) position at Devsudirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.