About this role
Telework anywhere from our offices: Aurora, Mississauga, or Ottawa!
WHAT WORKING AT A DESJARDINS CALL CENTRES IS ALL ABOUT:
ADVISING. SUPPORTING. BUILDING LOYALTY.
We strive to understand the needs of members and clients by providing them with a UNIQUE and PERSONALIZED experience. Be a part of a dynamic team in our client relations centres and help us make a difference for Desjardins members and clients!
We have a variety of opportunities available to suit your professional interests!
Customer Service Advisor- Online Business (SME)
Online Business Advisors work with our members and clients from small and medium enterprises to meet their needs by providing financial advice, support, sell or modify financial products and any other day to day tasks. Due to the demographic of members and clients as well as training and working environment, Bilingualism (French and English) is a requirement for this role.
Customer Service Advisor- Life and Health Insurance
Our Life & Health Insurance Advisors will work with clients and distribution partners and advise them on their policies regarding life, health, critical illness, disability and accident insurance. LHI Advisors educate clients, help open claims and any other day to day task.
Customer Service Advisor- Group Benefits
Our Group Benefits Advisors work with a variety of clients who have their work benefits with Desjardins. The advisor will educate clients on their group policies, coverages, claims, beneficiaries and other day to day tasks. Policies include prescription drugs, vision, dental, extended health care, HSA, and travel insurance.
What we offer
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
Benefits apply based on eligibility criteria.
#LI-Remote #ON05 #ON05*
What you bring to the table
College Diploma in a relevant field
At least 1 year of relevant experience
Other combinations of relevant training and experience may be considered
Work arrangements are subject to change dependant upon the needs of the business or performance concerns.
We don't fill a position. We hire a person. There's a difference.
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family
Member/client sales and service (FG)Other facts
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.
What you'll do
- Advising and supporting clients in various financial and insurance matters. Building loyalty by providing a unique and personalized experience.
Ready to join Desjardins?
Take the next step in your career journey