Technical Trainer and Usability Specialist
full-time•Houston
About this role
Position: Technical Trainer and Usability Specialist
Classification: Full-time, Exempt
Reports to: Director, Information Systems
Company: DePelchin Family Services
Location: Houston, TX
Position Description:
The Technical Trainer & Usability Specialist is responsible for both the development of comprehensive training programs, as well as the delivery of the programs. The objective of these training initiatives is to improve operational efficiency and the productivity of the workforce by implementing automated processes and integrating existing and new software applications into business processes. The Technical Trainer & Usability Specialist will also assist in the evaluation and implementation of technology utilization.
Primary Responsibilities:
Classification: Full-time, Exempt
Reports to: Director, Information Systems
Company: DePelchin Family Services
Location: Houston, TX
Position Description:
The Technical Trainer & Usability Specialist is responsible for both the development of comprehensive training programs, as well as the delivery of the programs. The objective of these training initiatives is to improve operational efficiency and the productivity of the workforce by implementing automated processes and integrating existing and new software applications into business processes. The Technical Trainer & Usability Specialist will also assist in the evaluation and implementation of technology utilization.
Primary Responsibilities:
- Develop and deliver training programs for software applications.
- Monitor services delivered for compliance with legal and regulatory requirements.
- Provide presentations and conduct public speaking both internally and externally to promote the organization's mission, vision, philosophy, and values.
- Research, assess, and make recommendations on training curriculum.
- Coordinate with the agency’s training department to provide required and desired training for staff and community.
- Perform system configuration and assist with the implementation of upgrades and new applications.
- Resolve customer problems with software and respond to requested improvements and enhancements.
- Demonstrates an interest in personal and professional growth.
- Bachelor’s in Information Technology, Business Administration, Education, or related field. Relevant experience may be considered in lieu of education.
- Two (2) years’ experience providing software training with demonstrated capability of developing and presenting training materials.
- Experience providing first-level support of business applications.
- Experience in social services or healthcare preferred.
- Business analysis experience a plus.
- Proficiency in using software applications and technology.
- Advanced computer software and hardware knowledge and skills.
- Ability to troubleshoot a variety of computer problems.
- Ability to Interact with staff with a service orientation.
- Ability to stay organized while executing multiple projects.
- Ability to maintain professional, confidential work environment.
- Environment: Office-based - Required to work onsite.
- Range of Schedule: Mon – Fri, 7:00 am to 8:00 pm
- Travel: None
DePelchin is Proud to be an Equal Opportunity Workplace.
DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.
What you'll do
- The Technical Trainer & Usability Specialist is responsible for developing and delivering training programs for software applications to improve operational efficiency. They will also assist in evaluating and implementing technology utilization within the organization.
About DePelchin Children’s Center
OUR VISION
We envision a world in which every child is safe and healthy.
OUR MISSION
We strengthen the lives of children by enhancing their mental health and physical well-being.
DePelchin Children’s Center believes that every child deserves to be safe and healthy. An accredited foster care and adoption agency, DePelchin serves the most vulnerable children and families in Texas and works to break the cycles of abuse and neglect. Our approach to caring for children integrates prevention, foster care, adoption and post-adoption programs to improve the mental health and physical well-being of children who are at risk of entering or are in the State’s child welfare system. Founded in 1892, DePelchin is a nonprofit organization with locations throughout Houston and across Texas and gratefully receives support from individuals, foundations, corporations, government grants and the United Way.
Visit www.depelchin.org to learn more.
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Frequently Asked Questions
What does a Technical Trainer and Usability Specialist do at DePelchin Children’s Center?
As a Technical Trainer and Usability Specialist at DePelchin Children’s Center, you will: the Technical Trainer & Usability Specialist is responsible for developing and delivering training programs for software applications to improve operational efficiency. They will also assist in evaluating and implementing technology utilization within the organization..
Is the Technical Trainer and Usability Specialist position at DePelchin Children’s Center remote?
The Technical Trainer and Usability Specialist position at DePelchin Children’s Center is based in Houston, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Technical Trainer and Usability Specialist position at DePelchin Children’s Center?
You can apply for the Technical Trainer and Usability Specialist position at DePelchin Children’s Center directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.