Senior Tenant Participation Officer

• Ongoing/Permanent Full-Time Role
• Location: Southern and Western Sydney region with regular travel/stays to other locations.
• Clerk Grade 7/8 - $113,574 - $125,720 plus superannuation and leave loading

About Homes NSW

Homes NSW brings together housing and homelessness services under one roof to deliver more social and affordable housing, end the cycle of homelessness, and provide quality public housing to over 262,000 tenants. We put people at the heart of everything we do—our clients and our staff.

Your role

With the focus of enhancing community wellbeing, this role will design, deliver and evaluate engagement initiatives that empower tenants to provide feedback and influence service improvements. Building and managing partnerships between tenants, stakeholders, and Homes NSW the Senior Tenant Participation Officer will strengthen communication, improve service access, and support sustainable tenancies.

What you’ll do

With a strong client focus, this role will develop and implement a range of tenant feedback systems, ongoing consultative/advisory arrangements and mechanisms with individual social housing residents, families, organisations (government and non-government) and the local community

The responsibilities of this role will include, but will not be limited to:

• Planning and implementing community-based projects and activities to facilitate increased participation of residents in community capacity building and neighbourhood activities
• Supporting the delivery of tenant participation and community engagement planning, development and implementation for a range of projects
• Aiding in engagement design, stakeholder mapping, coordinating resources, meeting reporting requirements, and supporting relevant related activities, to ensure plans are achieved on time, on budget, to quality standards and within agreed scope in line with agreed work plans
• Providing accurate progress reporting for tenant participation and community engagement strategies
• Assisting in preparing submissions, reports, and correspondence for briefings and presentations to contribute to social plans, provide advice on complex issues, and support informed decision-making

What we’re looking for

To be successful in this position, the ideal candidate will have:

• Relevant qualifications as well as 3-5 years’ experience in tenant participation, community development, or community services
• A valid NSW driving licence
• Willingness to travel around to different sites as needed
• Exceptional written and verbal communication skills
• Ability to work under tight deadlines and budgets with competing priorities
• Ability to work in adherence to legislation and governing compliance requirements
• Strong decision-making skills
• Advanced risk management ability

For more information about this role, please click here to download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) with a brief outline on how you meet the requirements of the role. During your application, you will be required to answer the 2 targeted questions below:

• In 500 words or less, please outline a project plan and the challenges faced delivering community development to a cohort who generally are not involved.
• In 500 words or less, please set out what are the most important reasons for raising resident voices in social housing.

Applications close 15 February 2026 at 11:59pm

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Francis Brazil via [email protected].

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Jess Tan on 0499 531 131 or via [email protected]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.