Senior Information Management Technology Specialist – NSW Trustee and Guardian

• Ongoing full-time vacancy. 35 hours per week.
• Location: This role is based in Parramatta. Flexible and hybrid working options available.
• Clerk Grade: Level 7/8. Base salary $113,574 p.a. to $125,720 p.a. plus 12% superannuation and annual leave loading.

About us 
At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 50,000 people each year

Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team 
The Information and Technology team delivers secure, modern, and efficient digital services by maintaining robust technological infrastructure, developing and supporting critical business applications, and leading strategic technology initiatives aligned with the organisation’s objectives.   

About the role
The role of the Senior Information Management Technology Specialist is to manage and optimise the Electronic Document and Records Management System (EDRMS) and other information management technology applications to support NSW Trustee and Guardian (NSWTG) maintaining compliance with the State Records Act and improving the way business divisions manage and interact with data and information.  

This is an exciting opportunity that will see you:

• Be responsible for the product lifecycle of all information management technology applications, including Open Text Content Manager
• Manage and implement the product roadmap for all information management technology applications to deliver continuous improvement and value.
• Provide information management subject matter expertise to the Information Technology teams to enable the collection of accurate and high-quality data.
• Work with the Information Governance team to identify and provide technology solutions to NSWTG business requirements and challenges.
• Support the Business Information team to resolve complex support tickets raised by NSWTG users for Open Text Content Manager.
• Act as Project Manager to upgrade or implement new information management technology applications.
• Be responsible for managing information management technology procurement requirements.
• Develop relationships with external vendors and stakeholders, to identify opportunities to improve customer and client outcomes through integrations with information management technology applications.

For more information about the position, view the role description.

About you
Application is encouraged if you demonstrate the following skills, knowledge and experience: 

• A curious, analytical mindset with a commitment to continuous improvement.
• Demonstrated experience managing the lifecycle of information management technology applications, ideally including OpenText Content Manager (or similar EDRMS platforms).
• Excellent communication skills, with the ability to explain technical concepts to non‑technical audiences and build trust with stakeholders.
• Ability to work both independently and within cross‑functional teams.

Sound like you? We would love to hear from you!

Essential requirements  

• Tertiary qualifications in product management or a related field, such as information management, business or IT, and/or equivalent knowledge, skills and experience.

What we offer
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply
To apply for this role:

• Complete the online application
• Submit a resume (maximum five pages)
• Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability
• Answer the following targeted questions (maximum two pages): 

1. Can you describe your experience managing the lifecycle of information management technology applications? How do you ensure continuous improvement across the product lifecycle?
2. How do you ensure compliance with relevant legislation and standards when implementing technology solutions?

Read: writing your job application for tips on the application process.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.

Closing date
Applications close 11:59pm, Wednesday 11 February 2026.

For enquiries about the role, please contact Jason Cupples, Manager Information Management via email: [email protected].

For enquiries about the recruitment process, please contact Antonio Caswell, Talent Advisor via email: [email protected].

Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted. 

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at [email protected]
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months. 

Thank you for your interest in this role. We look forward to receiving your application.