Case Management Officer (Custody)

Corrective Services NSW

Location: Bathurst Correctional Centre

Employment type: Ongoing, Full time

Grade: Clerk Grade 5/6

Salary: $99,938 - $110,271 (plus employer’s contribution to superannuation and annual leave loading)

Your role

This role is responsible for applying evidence‑based case management practices to a diverse caseload of offenders, addressing varying levels of risk and need to maximise opportunities for intervention and reduce reoffending.

What you’ll do

Key accountabilities

• Provide a broad range of case management services to offenders in accordance with legislation, policy, and procedural requirements.
• Administer evidence‑based assessments to inmates to determine appropriate intervention needs, plans, and strategies.
• Develop, implement and regularly update individualised case plans that outline short‑ and long‑term goals and strategies to reduce reoffending.
• Monitor, guide and motivate offenders through the case management process using techniques such as motivational interviewing, modelling pro‑social behaviours, and strengths‑based approaches.
• Refer inmates to suitable programs and services aligned with their identified case plan goals.
• Advocate on behalf of inmates to facilitate access to appropriate interventions and ensure timely follow‑up.
• Monitor, document and report on offender compliance with case plans and judicial or statutory requirements.
• Coordinate, in collaboration with internal and external stakeholders, effective reintegration planning to support offenders’ transition back into the community.

What we’re looking for

• Experience and/or relevant qualifications in case management, human services, or related fields.
• Experience working with individuals from diverse backgrounds who may be facing complex challenges, including family, social, or alcohol and other drug‑related issues.
• Strong organisational and self‑management skills, with the ability to work both independently and collaboratively as part of a team.
• Resilience and emotional intelligence to confidently navigate complex and sensitive situations within a custodial environment.
• Excellent written and verbal communication skills, with the motivation to make a genuine difference in people’s lives.
• A current driver licence and a willingness to drive while performing the duties of the role.

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) and Corrective Services NSW (CSNSW)  provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close 06 February 2026 at 11.59 AEDT.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Steve Foy via email on [email protected] or Casey Bailey via email on [email protected]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Aeron Santos on [email protected]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.