Advocacy Officer – Aboriginal (Identified) - NSW Trustee and Guardian

Are you passionate about creating culturally safe spaces and driving positive change for Aboriginal communities? Join NSW Trustee and Guardian and help embed cultural capability across our organisation.

• Ongoing full-time vacancy. 35 hours per week.
• Location: Sydney with Flexible and hybrid working options available.
• Clerk Grade: Level 7/8. Base salary ranges from $113,574 to $125,720 per annum plus 12% superannuation and annual leave loading.

About Us

At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 50,000 people each year

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team

 The Customer Experience division provides a wide range of specialist support across NSWTG divisions including customer advocacy support, customer experience design, business development, marketing, brand, communications, and media services. 

About the role

• The role supports the Manager, Aboriginal Advocacy in strengthening culturally safe practices across the organisation by building staff cultural capability, guiding engagement with Aboriginal people, and embedding a cultural perspective in programs, services, and decision-making. The role works collaboratively across NSW Trustee and Guardian’s service areas—financial management, guardianship, will-making, and estate and trust administration—to integrate specialist customer understanding and drive service delivery improvements aligned with organisational priorities and whole-of-government objectives.

Key accountabilities include but not limited to:

• Supporting the NSW Trustee and Guardian Aboriginal Employee Network by providing guidance and support to staff to deliver high-quality services. 
• Developing, delivering, and promoting training, tools, and resources that build staff awareness, capability, and confidence in working with Aboriginal people. 
• Building and maintaining strong, respectful relationships with Aboriginal communities, Elders, service providers, and partner organisations to inform service design and improve outcomes. 
• Contributing to the development, implementation, and monitoring of programs, projects, and policies to ensure they are inclusive, customer-centred, and culturally responsive.

For more information about the position, view the role description

About you

To be successful in this role you need to have:

• Demonstrated cultural capability, which includes lived experience, community connection, knowledge and understanding of contemporary social issues affecting Aboriginal people, who may have experienced trauma, disadvantage and/or disability.
• Demonstrated ability to build staff confidence and capability when working with Aboriginal people, including providing cultural advice, guidance, and training.
• Excellent knowledge of and relationships with Aboriginal organisations, councils, corporations, and support systems in NSW. 

Sound like you? We would love to hear from you!

Essential requirements 

• As an Identified role, this role is open only to Aboriginal and/or Torres Strait Islander persons, Australia’s First Nations people. 

Where a position is identified, an applicant’s race is a genuine occupational qualification and authorised by Section 14(d) of the Anti-Discrimination Act 1977. 

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted: 

• • Confirmation of Aboriginality form OR 
  • Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:  
  • is of Aboriginal and/or Torres Strait Islander descent, and 
  • identifies as an Aboriginal and/or Torres Strait Islander person, and 
  • is accepted as a such by the Aboriginal and/or Torres Strait Islander community. 

• Relevant tertiary qualifications or equivalent experience within the services sector, professional and or community-focused areas working to improve Aboriginal outcomes.
• Ability to travel on occasions across NSW Trustee and Guardian locations 

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

• complete the online application
• submit a resume (maximum five pages) and brief cover letter (maximum three pages) outlining your skills, experience and suitability. In your cover letter, you are expected to address the focus capabilities in the role description. 

Read: writing your job application for tips on the application process.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.

Closing date

Applications close 11:59pm, Wednesday 11 February 2026

For enquiries about the role, please contact Rebecca Rowan, Manager Aboriginal Advocacy, Customer Experience on 02 4201 2514 or email [email protected].

For enquiries about the recruitment process, please contact Ashly Dahdal, Acting Talent Advisor on [email protected]

Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted. 

Please note:

• An information session will be held on Wednesday 28 January 2026 at 10.00am, 19 O’Connell St, Sydney NSW
• If you need an adjustment in the recruitment process, please contact People and Culture via email at [email protected]
• Offers of employment will be subject to reference checks and relevant clearances.
•  A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.